Sommelier, Netsu (Japanese Steakhouse)

Mandarin Oriental Hotel Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel in Dubai is seeking a Sommelier to join its Netsu team. The ideal candidate must have extensive wine knowledge, customer service skills, and experience in a high-end restaurant. Responsibilities include ensuring beverage quality, managing inventory, and delivering exceptional dining experiences. Interest in continuous learning and development is essential, along with a commitment to professional standards.

Benefits

Learning & Development programs

MOstay accommodation benefits

Health & wellness programs

Competitive salary and benefits packages

Qualifications

• Experience as Sommelier or Beverage Manager in a high-end restaurant.
• Minimum of 2 years of experience in a 5-star hotel environment.
• Extensive knowledge of wines including varieties, origin, and flavor.

Responsibilities

• Ensure grooming standards are adhered to by the team.
• Communicate effectively with kitchen and sommelier team.
• Serve beverages according to the appropriate standards.

Skills

Wine knowledge

Customer service

Food pairing

Attention to detail

Education

High School qualification or equivalent

Degree or Higher National Diploma in Hospitality/Hotel/Business Management

Specific Diploma/Degree in wines and beverage

Job description

Mandarin Oriental Jumeira, Dubai is looking for a Sommelier to join our Netsu team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

With a pristine oceanfront setting, Mandarin Oriental Jumeira, Dubai is a stylish urban resort overlooking the clear blue waters of the Arabian Gulf and Dubai’s glittering skyline, which is dominated by Burj Khalifa, the tallest building in the world. The hotel's beachfront location and open-air facilities are designed to bring a new level of relaxed luxury to the city.

As Sommelier, Netsu, you will be responsible for the following duties:

• To ensure that relevant grooming standards are adhered to, both personally and by the team, reflecting a professional image for our guests
• To communicate effectively with kitchen brigade and sommelier team
• To serve all beverages according to the appropriate standards
• To display excellent wine knowledge and be able to recommend and match appropriate wines with the chosen food
• To ensure that all beverages are correctly charged
• To ensure that all beverages are stored securely
• To clear and reset glasses on tables to allow for efficient flow of service
• To ensure that the cellar is kept clean and in the appropriate operational order at all times
• Understand and operate the POS system
• To assist by offering aperitif upon arrival of guests
• To present the menus and take beverage orders
• To attend and prepare pre-service briefings for daily updates, ensuring tasks are followed up efficiently prior to guest’s arrival
• To ensure that mise en place levels are maintained accurately
• To internally produce wine requisition in order to ensure appropriate action is taken in the absence of the Manager, followed by effective communication
• To perform all duties related to restaurant closing shifts
• Excellent knowledge of all food and beverage items served
• To perform monthly inventories in the absence of the Head Sommelier to ensure appropriate stocking of the cellar
• Staff training FOH, Wine knowledge and beverage knowledge
• To oversee the ordering and receiving of beverages before the end of shift so as to provide the correct level of stock in the absence of the sommelier
• To ensure that the wine list and wines by the glass suggestions are consistently updated
• To ensure that ice bucket stands are kept clean and in order
• To carry out any other reasonable requests as directed by your manager
• To be aware of, and comply with, safe working practices as laid down under the Health and Safety at Work Act 1974 and Company H & S Manual, as applicable to your place of work. This will include your awareness of any specific hazards at your work place
• To be aware of, and comply with Food Acts.
• To wear any appropriate protective clothing provided by or recommended by the Hotel.
• To report any defects in the building, plant or equipment according to the Hotel procedures.
• To ensure any accidents to colleagues, guests or visitors are reported in accordance with Hotel procedures.
• To attend 6 monthly statutory fire training and to be fully conversant with and abide by all rules concerning, fire, health & safety.
• To attend any training deemed appropriate by your Head of Department.
• Any other reasonable request as required by your manager appropriate for this position and to comply with all the MOHG policies and procedures.

As Sommelier, Netsu, we expect from you:

• High School qualification or equivalent.
• Degree or Higher National Diploma in Hospitality/Hotel/Business Management.
• Specific Diploma/Degree in wines and beverage.
• Experience as Sommelier or Beverage Manager in a high-end restaurant with highest the levels of service is preferred.
• A minimum of 2 years of experience working in a 5-star hotel environment, including 2 years in Food & Beverage.
• International work experience in at least two of the following regions: Asia, Europe, North America and preferably Middle East.
• Extensive knowledge of wines, particularly details about grapes varieties, harvest times, origin of the wine, structure, aroma, flavor and fermentation process.
• Ability to understand guest needs and expectations and to deliver superior customer service.
• Experience in monitoring wine orders, stock and par level.
• Creative, innovative and thinks outside the box.
• Ability to work long hours with a strong focus on operational excellence.
• Solid knowledge of restaurant service procedures and restaurant point of sales.

Our commitment to you:

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• A competitive salary and benefits packages

We’re Fans. Are you?