Shopping Experience Assistant - Cashier Retail IKEA Al Ain

Al-Futtaim Automotive; Abu Dhabi Emirate; On-site; AED 40,000 - 50,000; Full time

Job summary

A leading retail company in Abu Dhabi is seeking a Shopping Experience Representative. This role is pivotal in ensuring exceptional customer interactions at the Info desk, handling cash transactions accurately, and assisting with returns and exchanges. The ideal candidate will have at least 2 years of customer service experience and strong communication skills. Proficiency in English, along with a high school education, is required. Join us and contribute to a delightful shopping experience for our customers.

Qualifications

• 2 years of experience in a similar customer service role.
• Proficiency in English, knowledge of Arabic preferred.
• Ability to manage and organize tasks efficiently.

Responsibilities

• Ensure friendly and professional customer interactions at the Info desk.
• Handle cash transactions accurately.
• Respond to customer needs to minimize queues.
• Handle routine customer complaints promptly.

Skills

Excellent communication

Interpersonal skills

Problem-solving abilities

Proactive customer service

Task management and organization

Education

High School education

Job description

Job Requisition ID: 174720

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview Of The Role

The Shopping Experience Representative is pivotal in ensuring friendly and professional customer interactions at the Info desk. The role is responsible for accurate cash handling, providing a seamless shopping experience by assisting with shopping tools, and ensuring efficient service, particularly at the Returns & Exchange desk. They are tasked with enhancing customer satisfaction by resolving complaints promptly and courteously. The role involves maintaining the shop's service standards and contributing to an organized and welcoming store environment.

What You Will Do

Cash Handling

• Follow SOPs for cash handling, receiving payments via cash, cheque, credit cards, vouchers, or automatic debits.
• Compute and record transactions ensuring 100% accuracy for all register transactions.
• Count and record the float before and after trading to ensure accurate cash handling.

Customer Service

• Greet and welcome customers at the store, ensuring the availability of shopping tools and providing bags/trollies to facilitate the shopping journey.
• Respond to customer needs efficiently to minimize queues and ensure shoppers feel attended to.
• Handle routine customer complaints promptly and courteously for maximum satisfaction.
• Explain Smaland admission policy to families professionally, ensuring child safety is a priority.
• Make announcements and page customers if there are issues in the playroom or general needs arise.

Returns and Exchanges

• Ensure the Returns & Exchange policy is perceived as generous and efficient by customers.
• Handle returns and exchanges with judgment based on management's given authority to retain customers.
• Use Returns & Exchange information to report product faults, safety issues, or transportation problems to management.
• Prepare regular reports of transactions at the Returns & Exchange desk for reconciliation and performance analysis.

Required Skills To Be Successful

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Proactive customer service and focus.
• Ability to manage and organize tasks efficiently.

What Qualifies You For The Role

• High School education.
• 2 years of experience in a similar customer service role.
• Proficiency in English, with knowledge of Arabic preferred.
• Excellent communication, interpersonal, and problem-solving skills.

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.

Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…

About Al-Futtaim IKEA

GROWING TOGETHER... We are a values-driven company with a passion for life at home. Our vision is to create a better everyday life for the many people.

Al-Futtaim IKEA holds the franchise rights for IKEA in Egypt, Oman, Qatar and the United Arab Emirates.