Shop Manager

Azadea Group; Al Noud; On-site; AED 200,000 - 300,000; Full time

Job summary

A major retail company in Abu Dhabi is seeking a Shop Manager to oversee retail operations. Responsibilities include managing customer service, monitoring inventory, and analyzing sales performance. Candidates should have a Bachelor's degree, 3 years of managerial experience, and fluency in English. The role involves recruiting and training staff, preparing schedules, and ensuring compliance with brand standards. The successful candidate will play a key role in enhancing customer loyalty and maximizing sales.

Qualifications

• 3 years of experience in a managerial role, preferably in retail.
• Active participation in at least one sporting activity.
• Expert knowledge of sporting events.

Responsibilities

• Greet customers and assist them to ensure timely response to needs.
• Monitor inventory activities, including transfers and damaged items.
• Analyze sales performance to improve stock management and sales.
• Provide feedback on customer needs and market trends.
• Recruit and train team members to enhance their skills.
• Prepare staff schedules based on operational needs.
• Log and update commercial information accurately and timely.
• Manage budget and optimize costs effectively.
• Ensure compliance with brand standards and shop cleanliness.

Skills

Fluency in English

Proficiency in MS Office

Collective Game

Project oriented

Enthusiastic

Empathic

Entrepreneur and responsible

Education

Bachelor’s Degree

Job description

Shop Manager (SHO000139)

Job Number: SHO000139

Description

• Greet customers, offer assistance and serve them in order to ensure their needs and complaints are answered in a timely manner with quality and customer service standards creating customer loyalty and portfolio.
• Ensure a smooth and efficient receiving process of items/shipments as well as monitor all kind of inventory activities such as cycle counts and stock movements including transfers between shops, transfers to/from warehouse, damaged items, devolution, etc.
• Analyze hourly/daily/weekly sales performance, monitor selling items, missing sizes/ items and collection rotation (in coordination with BM and VM) in order to identify replenishment needs, place accurate orders, meet stock performance objectives and maximize sales and sellout.
• Detect, anticipate and provide regular feedbacks on customers' needs, markets trends and competitors activities affecting the region/ market.
• Recruit, train, motivate and evaluate team members to ensure that they have the necessary skill base and required image and that they are optimally enabled to maximize their potential and contribution to the company; conduct daily Japanese meetings to keep the staff informed and engaged.
• Prepare staff schedule based on budgeted hours and/ or visitors' traffic, daily sales targets, events, operational needs (including shipments, stock count, sale, etc.) as well as ensure the effective communication of sales plans and set daily and hourly targets to the Shop/Department team.
• Log/update all commercial and operational information as well as various requests on the provided platforms (Helpdesks, Events, Loss Prevention application, etc.) in a timely and accurate manner.
• Manage annual allocated budget by monitoring expenditure up to set limits, optimizing and reducing costs where possible and reporting variances versus budget (validating it with DM/BM first).
• Oversee the shop's image and ensure its compliance with the brand’s standards, verify and follow up on the cleanliness, display and maintenance of the shop including the window, cash and stock room.

Qualifications

• Bachelor’s Degree
• 3 years of experience in a managerial role; Previous experience in the industry/retail is a major plus
• Fluency in English
• Proficiency in MS Office
• Skills Specific for Sports Goods retail: Collective Game, Project oriented, Athlete/ambassador, Enthusiastic, Contributor, Empathic, Entrepreneur and responsible
• Specific for Sports Goods retail: Active participation in at least one sporting activity and expert knowledge of sporting events
• Developing and Motivating Others: level 4
• Decision Making: level 3
• Commercial Understanding: level 3
• Analytical Thinking: level 3
• Customer Focus: level 3
• Driving and Achieving results: level 3

Organization

Mango

Primary Location

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