ShiftArea Manager - AMZLFC AMZLFC

Amazon; Abu Dhabi; On-site; AED 100,000 - 140,000; Full time

Job summary

An established industry player is seeking a dynamic Shift/Area Manager to lead teams in fast-paced logistics and fulfillment environments. This role is pivotal in ensuring efficient workflows that exceed customer expectations while driving continuous improvement. You will oversee daily operations, manage teams, and be responsible for performance metrics and process enhancements. This position offers a unique opportunity to thrive in a challenging and dynamic environment, making a significant impact on operations and logistics. If you are passionate about leadership and operational excellence, this is the perfect opportunity for you.

Qualifications

• 1 year of employee and performance management experience required.
• Knowledge of Kaizen and Lean methodology techniques is essential.

Responsibilities

• Oversee daily operations and manage teams of Operations Supervisors and associates.
• Identify opportunities for process improvements and implement solutions.

Skills

Operational Leadership

Team Management

Performance Management

Process Improvement

Problem Solving

Communication

Analytical Skills

Education

Bachelor's degree in supply chain management

Bachelor's degree in operations

Bachelor's degree in engineering

Bachelor's degree in analytics

Tools

Software tools for operations

Hardware tools for inventory management

Job description

Amazon is seeking a dynamic and customer-obsessed Shift/Area Manager to lead and develop teams within our fast-paced AMZL (Amazon Logistics) and FC (Fulfillment Center) environments. This role will encompass responsibilities across both areas requiring a versatile leader who can thrive in a dynamic, ever-changing operational landscape. You will play a crucial role in ensuring efficient workflows exceeding customer expectations and driving continuous improvement. This is an opportunity to make history with one of the world's largest and most innovative companies shaping the future of operations and logistics.

Key job responsibilities

1. Operational Leadership: Oversee daily operations within both AMZL and FC environments including managing teams of Operations Supervisors, Operations Assistants, Delivery Service Providers, and associates (ranging from approximately 60-80). This includes allocating labor, leading meetings, assigning job duties, and maintaining exceptional organizational skills.
2. Team Management: Lead, train, and develop high-performing teams. Foster a positive and motivating work environment driving engagement and performance while ensuring associate safety and adherence to Amazon's Health and Safety standards.
3. Performance Management: Be obsessed with metrics, diving deep to identify root causes of performance issues and implementing effective solutions. Continuously monitor key performance indicators (KPIs) and drive improvements across both AMZL and FC processes.
4. Process Improvement: Identify opportunities to streamline and improve processes. Find practical and simple solutions to complex problems without compromising quality or functionality. Utilize problem-solving and analytical skills to drive Dive Deep analyses and implement process enhancements. Become a subject matter expert on core operational processes.
5. Communication & Collaboration: Communicate daily metrics and report exceptions. Effectively communicate with business and technical audiences influencing decisions and driving alignment. Collaborate with cross-functional teams to solve operational challenges and share best practices. Manage external agency relationships and performance.
6. Problem Solving & Decision Making: Demonstrate strong problem-solving and analytical capabilities. Act decisively in a fast-paced environment exercising sound judgment and making informed decisions.
7. Technology & Tools: Continuously utilize software and hardware tools to ensure smooth daily operations. Ensure associates have the necessary tools and coordinate repairs or replacements as needed. Support the rollout and implementation of new systems and processes gathering feedback and providing support.
8. Inventory Management: Maintain inventory accuracy within the FC environment.

Minimum Requirements:

1. 1 year of employee and performance management experience.
2. Bachelor's degree or equivalent or 2 years of Amazon (blue badge/FTE) experience.
3. Ability to push and pull wheeled dollies loaded with products up to 100 pounds during shifts (AMZL).
4. 1 year of performance metrics, process improvement, or lean techniques experience.
5. Knowledge of Kaizen and Lean methodology techniques.
6. Bachelor's degree in supply chain management, operations, engineering, analytics, or related field.
7. Work a flexible schedule/shift/work area including weekends, nights, and/or holidays.
8. Ability to thrive in an ambiguous and fast-paced environment.

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