ShiftArea Manager - AMZLFC AMZLFC

Amazon; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading logistics firm in the United Arab Emirates seeks a dynamic Shift/Area Manager to lead and develop teams within AMZL and FC environments. This role focuses on operational leadership, team management, and performance metrics, emphasizing problem-solving and process improvement. The ideal candidate is equipped with a Bachelor’s degree and has experience in employee management, making key decisions in a fast-paced environment. This role promises a rewarding challenge within a leading organization shaping the future of logistics.

Qualifications

• 1 year of employee and performance management experience.
• Bachelor's degree or 2 years of Amazon experience.
• Ability to push and pull wheeled dollies loaded with 100 pounds.
• 1 year of performance metrics, process improvement experience.
• Knowledge of Kaizen and Lean methodology.

Responsibilities

• Oversee daily operations within both AMZL and FC environments.
• Lead, train, and develop high-performing teams.
• Monitor key performance indicators and drive improvements.
• Identify opportunities to streamline and improve processes.
• Effectively communicate metrics and report exceptions.
• Demonstrate strong problem-solving and analytical capabilities.
• Maintain inventory accuracy within the FC environment.

Skills

Employee management

Performance metrics

Problem-solving

Communication

Inventory management

Education

Bachelor’s degree in a relevant field

Job description

Amazon is seeking a dynamic and customerobsessed Shift/Area Manager to lead and develop teams within our fastpaced AMZL (Amazon Logistics) and FC (Fulfillment Center) environments. This role will encompass responsibilities across both areas requiring a versatile leader who can thrive in a dynamic everchanging operational landscape. You will play a crucial role in ensuring efficient workflows exceeding customer expectations and driving continuous improvement. This is an opportunity to make history with one of the worlds largest and most innovative companies shaping the future of operations and logistics.

Key job responsibilities

• Operational Leadership: Oversee daily operations within both AMZL and FC environments, including managing teams of Operations Supervisors, Operations Assistants, Delivery Service Providers, and associates (ranging from approximately 60–80). This includes allocating labor, leading meetings, assigning job duties, and maintaining exceptional organizational skills.
• Team Management: Lead, train, and develop high‑performing teams. Foster a positive and motivating work environment driving engagement and performance while ensuring associate safety and adherence to Amazon’s Health and Safety standards.
• Performance Management: Be obsessed with metrics, diving deep to identify root causes of performance issues and implementing effective solutions. Continuously monitor key performance indicators (KPIs) and drive improvements across both AMZL and FC processes.
• Process Improvement: Identify opportunities to streamline and improve processes. Find practical and simple solutions to complex problems without compromising quality or functionality. Utilize problem‑solving and analytical skills to drive Dive Deep analyses and implement process enhancements. Become a subject‑matter expert on core operational processes.
• Communication & Collaboration: Communicate daily metrics and report exceptions. Effectively communicate with business and technical audiences, influencing decisions and driving alignment. Collaborate with cross‑functional teams to solve operational challenges and share best practices. Manage external agency relationships and performance.
• Problem Solving & Decision Making: Demonstrate strong problem‑solving and analytical capabilities. Act decisively in a fast‑paced environment exercising sound judgment and making informed decisions.
• Technology & Tools: Continuously utilize software and hardware tools to ensure smooth daily operations. Ensure associates have the necessary tools and coordinate repairs or replacements as needed. Support the rollout and implementation of new systems and processes, gathering feedback and providing support.
• Inventory Management: Maintain inventory accuracy within the FC environment.

Qualifications

• 1 year of employee and performance management experience.
• Bachelor’s degree or equivalent, or 2 years of Amazon (blue badge/FTE) experience.
• Ability to push and pull wheeled dollies loaded with products up to 100 pounds during shifts (AMZL).
• 1 year of performance metrics, process improvement or lean techniques experience.
• Knowledge of Kaizen and Lean methodology techniques.
• Bachelor’s degree in supply chain management, operations engineering, analytics or related field.
• Work a flexible schedule/shift/work area including weekends, nights and/or holidays.
• Ability to thrive in an ambiguous and fast‑paced environment.

Required Experience:

Manager

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