Service Manager MEA

Agfa-Gevaert; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading health technology company is seeking an experienced Service Manager for the Middle East and Africa. This role provides strategic and operational leadership for the Aftersales Service business, focusing on maximizing profitability and customer satisfaction. Candidates should have over 10 years of experience in Service Operations and must demonstrate a strong commercial mindset. Strong knowledge of Service Management systems and a background in healthcare or complex B2B environments are preferred.

Qualifications

• 10+ years in Aftersales / Service Operations / Technical Services.
• 5+ years in senior regional or multi-country leadership roles.
• Experience in capital equipment or complex B2B environments.

Responsibilities

• Provide strategic and operational leadership for Service business.
• Oversee Service strategy, operations, and performance.
• Drive Service revenue growth and margin improvement.

Skills

Leadership

Commercial mindset

Service growth results

Customer experience management

Field Service Management systems

Tools

ServiceNow

Service One

CRM systems

ERP systems

Job description

For our Agfa Radiology Solutions (RSD) division, we are looking for a Service Manager – Middle East & Africa (MEA).

Service Manager – Middle East & Africa (MEA) provides strategic and operational leadership for Agfa’s Aftersales Service business across the Middle East and Africa. The role is accountable for maximizing Service profitability while delivering industry-leading customer satisfaction (NPS), and for ensuring consistent, high-quality service execution through both direct teams and channel partners across the full Service lifecycle.

With end-to-end responsibility for the Service business post-delivery, the Service Manager oversees Service strategy, operations, commercial performance, and people leadership across Service Sales and Service Execution. The role leads a multi-disciplinary regional Service organization and serves as the senior escalation point for key customers and partners throughout the MEA region.

Key Highlights

Full P&L ownership for MEA Service organization

Lead regional Service strategy, operations, and partner ecosystem

Drive Service revenue growth, margin improvement, and recurring income

Own customer experience, escalations, and NPS performance

Lead and develop a multi-country Service organization

What We’re Looking For

10+ years in Aftersales / Service Operations / Technical Services

5+ years in senior regional or multi-country leadership roles

Strong commercial mindset with proven Service growth results

Experience in capital equipment or complex B2B environments (Healthcare preferred)

Knowledge of Field Service Management systems (ServiceNow, Service One), CRM and ERP systems

• Exposure to AI-enabled diagnostics and digital service tools

Job Segment: Service Manager, Radiology, ERP, Field Service, CRM, Customer Service, Healthcare, Technology, Manufacturing