Service Engineer - Protection

Hitachi; United Arab Emirates; On-site; AED 257,000 - 331,000; Full time

Job summary

A leading engineering company in Abu Dhabi is seeking a Field Service Engineer to provide technical advice to clients during commissioning and testing. The ideal candidate should have a master's or bachelor's degree in electrical or mechanical engineering, along with 5 years of experience in protection engineering. Responsibilities include improving project processes and ensuring compliance with safety standards. This is a full-time on-site position, offering a dynamic work environment with opportunities for professional growth.

Qualifications

• 5 years’ experience as Protection engineer with commissioning experience.
• Thorough knowledge of Substation Control and Protection Systems.
• In-depth product knowledge of Hitachi Energy's and competitors' IEDs.

Responsibilities

• Provide technical advice to customers, including commissioning and testing.
• Support project process improvements through feedback.
• Assist Project Managers with scope of work claims.

Skills

Protection engineering

Customer interactions

Electrical engineering

Mechanical engineering

Substation Control Systems

MS Office

Analytical skills

Strategic thinking

Customer orientation

English proficiency

Education

Master's or Bachelor's degree in electrical or mechanical engineering

Tools

MS Office

IET

PCM

Mincom

Digs

Job description

Location

Abu Dhabi, Abu Dhabi, United Arab Emirates

Job ID

R0114800

Date Posted

2025-12-11

Company Name

HITACHI ENERGY SYSTEMS LLC

Profession (Job Category)

Engineering & Science

Job Schedule

Full time

Remote

No

Job Description

The Opportunity

Field Service Engineering work focuses on providing technical advice to customers, including commissioning, installing, and testing products and equipment, as well as identifying and resolving complex issues during start-up.

How You’ll Make an Impact

• Represent the Service Engineering function at project and customer meetings, contributing to the creation and implementation of the project execution philosophy and plan.

• Support continuous improvement of project processes, products, and system design through lessons learned feedback.

• Assist Project Managers in issuing claims (new scope of work, cost impact, time impact, risk quantifications, etc.). Manage implementation of design and commissioning changes as per change management processes and collaborate with other teams to solve challenging problems.

• Create work plans for your area of responsibility and proactively manage tasks to deliver on time, on quality, and at targeted cost.

• Conduct real-time risk and opportunity assessments during service engineering activities to ensure safe implementation and identify potential variation requests to support contract claims. Report any contract, quality, program, or cost issues early, along with recommendations for resolution.

• Act as Hitachi Energy’s representative for service engineering activities on projects, ensuring professional interactions with customers. Interface with customers and external providers for approval of plant acceptance criteria, closure of open issues, and acceptance tests. Coordinate site activities focused on finalizing customer acceptance certification.

• Manage external organizations providing equipment, systems, or services to the Service Engineering team (e.g., issue permits to work, provide guidance on health and safety requirements and work practices, accept completed work).

• Follow and provide feedback on standard processes and tools. Ensure implementation of agreed procedures so that all site activities comply with safety regulations and contractual requirements.

• Prepare project documentation such as schedules, SAT, MoS, RA, site visit reports, RCA, etc., in coordination with TL & PM. Prepare design documentation, schematics, calculations, and IED configurations as per project requirements.

• Perform modifications, extensions, and upgrade works, including scheme checks, system power-up, component tests, final setting implementation, end-to-end tests, signal tests, SAT, system integration support, communication verification, and energization checks.

• Carry out preventive and corrective maintenance work and obtain approvals from customers for Service Engineering activities on control and protection systems.

• Follow and implement safety rules on project sites according to regulations and provide proactive coordination and reporting to the Service Engineering Team Leader.

• You will be ensuring compliance with applicable external and internal regulations, procedures, and guidelines.

• Living Hitachi Energy’s core values of safety and integrity, taking responsibility for your actions while caring for colleagues and the business.

Your background

• A Master / bachelor’s degree in electrical / mechanical engineering.

• 5 years’ experience as Protection engineer with commissioning experience and customer approvals of related systems and products.

• Thorough knowledge and experience of Substation Control and Protection Systems for EHV, HV and MV systems including protection philosophies of busbar, line, transformer, reactor, capacitor, coupler, section, etc.

• In-depth product knowledge of both Hitachi Energy and competitor IEDs and thorough knowledge of control and interlocking logics in substations.

• Knowledge & experience on MS Office, IET, ITT, PCM, Mincom, Digs, etc and analytical and strategic approach and high customer orientation.

• Proficiency in both spoken & written English language is required.

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.