Service Engineer

Ghobash Group; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A service and support company in Abu Dhabi is seeking a skilled Service Engineer to provide on-site technical support for printers and Managed Print Services (MPS). This role involves first-level and basic second-level support, preventive maintenance, and ensuring customer satisfaction. The ideal candidate should have 3-5 years of relevant experience, a diploma in IT or Electronics, and strong troubleshooting skills. This is a full-time position without remote work options.

Qualifications

• 3-5 years of experience in printer maintenance or technical support.
• Experience supporting Managed Print Services (MPS) in a customer-focused environment.

Responsibilities

• Provide on-site first-level and basic second-level support for printers and MPS.
• Perform preventive maintenance and health checks on printing devices.
• Monitor device performance and escalate complex issues.

Skills

Troubleshooting

Problem-solving

Printing systems knowledge

Documentation

Customer service

Education

Diploma in IT, Electronics, or related field

Bachelor's degree in IT Engineering or equivalent experience

Job description

Overview

We are seeking a skilled Service Engineer to provide dedicated on-site technical support for printing infrastructure and Managed Print Services (MPS). The role is responsible for first-level and basic second-level support, preventive maintenance, incident resolution, and coordination with centralized service teams to ensure optimal device performance, SLA compliance, and customer satisfaction.

Responsibilities

• Provide on-site first-level and basic second-level support for printers and MPS environments
• Maintain troubleshooting and repair printers and related hardware
• Perform preventive maintenance and routine health checks on printing devices
• Monitor device performance, consumables, and service alerts to ensure uninterrupted operations
• Act as the primary on-site technical point of contact for MPS-related issues
• Escalate complex incidents to senior engineers or vendors and coordinate timely resolution
• Maintain accurate service documentation, incident logs, and asset records
• Support continuous service improvement initiatives and follow standard service procedures

Qualifications

• Diploma in IT, Electronics, or a related field
• Bachelors degree in IT Engineering or equivalent practical experience

Additional Information

• 3-5 years of experience in printer maintenance, technical support, or service engineering
• Experience supporting Managed Print Services (MPS) in a customer-dedicated or on-site role

Skills & Abilities

• Strong troubleshooting and problem-solving skills
• Good understanding of printing systems and MPS environments
• Basic knowledge of IT hardware, networks, and system troubleshooting
• Ability to coordinate effectively with internal teams and external vendors
• Strong documentation and reporting skills
• Customer-focused mindset with good communication skills

Remote Work

No

Employment Type

Full-time