Service Engineer

GCG Enterprise Solutions; Abu Dhabi; On-site; AED 50,000 - 70,000; Full time

Job summary

A leading office automation solutions provider in the UAE is seeking a technician to provide on-site support for printers and Managed Print Services (MPS). The ideal candidate should have 3-5 years of experience in technical support and strong troubleshooting abilities. You will be responsible for maintaining and repairing printers, monitoring device performance, and acting as the primary technical contact. A diploma in IT or Electronics is required along with a customer-focused mindset.

Qualifications

• 3-5 years of experience in printer maintenance or technical support.
• Experience in supporting Managed Print Services (MPS) in a customer role.

Responsibilities

• Provide on-site first-level and basic second-level support for printers.
• Maintain, troubleshoot, and repair printers and related hardware.
• Perform preventive maintenance on printing devices.
• Monitor device performance and service alerts.
• Act as the primary technical contact for MPS issues.
• Escalate complex incidents to senior engineers.

Skills

Troubleshooting skills

Problem-solving abilities

Understanding of printing systems

Coordination with teams and vendors

Documentation skills

Customer-focused mindset

Education

Diploma in IT, Electronics, or related field

Bachelor’s degree in IT or Engineering

Job description

Established in 1982, The Digital Imaging & Office Services Solutions of Gulf Commercial Group was created to become a leading office automation solutions provider for the thriving UAE market.

By embracing the printing industry’s phenomenal digital transformation over the years, ‘GCG-DDS’ developed a natural proclivity for new technologies and gained an enviable reputation for its expertise in integrating digital enterprise solutions of all kinds into their client’s businesses.

Keen to take a market leadership position, GCG-DDS has made the strategic decision to expand its horizons into two focused areas of operation with each carrying a new corporate identity under the umbrella of GCG’s holding company – The Ghobash Group.

Now known as GCG ENTERPRISE SOLUTIONS, the company focuses on Enterprise Information Management, Digital Transformation, and Interactive Smart Solutions, and guides our clients with the most comprehensive portfolio of business information management technology in the UAE.

Job Description

• Provide on-site first-level and basic second-level support for printers and MPS environments
• Maintain, troubleshooting, and repair printers and related hardware
• Perform preventive maintenance and routine health checks on printing devices
• Monitor device performance, consumables, and service alerts to ensure uninterrupted operations
• Act as the primary on-site technical point of contact for MPS-related issues
• Escalate complex incidents to senior engineers or vendors and coordinate timely resolution
• Maintain accurate service documentation, incident logs, and asset records
• Support continuous service improvement initiatives and follow standard service procedures

Qualifications

• Diploma in IT, Electronics, or a related field
• Bachelor’s degree in IT, Engineering, or equivalent practical experience

Additional Information

• 3-5 years of experience in printer maintenance, technical support, or service engineering
• Experience supporting Managed Print Services (MPS) in a customer-dedicated or on-site role

Skills & Abilities

• Strong troubleshooting and problem-solving skills
• Good understanding of printing systems and MPS environments
• Basic knowledge of IT hardware, networks, and system troubleshooting
• Ability to coordinate effectively with internal teams and external vendors
• Strong documentation and reporting skills
• Customer-focused mindset with good communication skills