Service Engineer

Muller & Phipps Middle East; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading service provider in the UAE seeks a service engineer to perform diagnostics, repairs, and maintenance on computer systems and devices. Responsibilities include providing technical support, conducting preventive maintenance, and maintaining service records. The ideal candidate will have at least 3 years of relevant experience, strong knowledge of Microsoft Office Suite, and excellent communication skills. This position is essential for ensuring efficient service delivery and customer satisfaction.

Qualifications

• Minimum 3 years of experience in the service engineer field.

Responsibilities

• Diagnose, repair, and maintain hardware and software components.
• Provide technical support to customers.
• Perform preventive maintenance services.
• Maintain records of tools and ensure their accuracy.
• Prepare job orders and service reports.
• Provide quotations for out of warranty repairs.
• Update systems on repair activities.

Skills

Knowledge of Microsoft Office Suite

Good communication skills

Self-starter

Time management

Job description

Job Purpose

The service engineer will carry out service and technical activities in the repair hub.

Role And Responsibilities

• Diagnose, repair, and maintain hardware and software components of computer systems, security networks and mobile phones.
• Provide technical support service to the customers who have technical difficulties within their device and software.
• Performed all levels of preventive maintenance services as per vendor procedure.
• Provide 1 hr TAT for walk in repair service.
• Maintain a record of all tools and test equipment's utilized and ensure their availability by accurate checks and ensure their accuracy as recommended by the manufacturer.
• Preparing job orders and service report
• Provide quotation for Out of warranty repair.
• System updates on the repair activity / claims
• Complies with company code of conduct and vendor service operating procedure.

Qualifications And Education Requirements

• Minimum 3 years of experience on the same field

Skills And Abilities

• Strong knowledge of Microsoft Office Suite (Word, Outlook, and Excel)
• Good communication skills: effective interaction with vendors and all levels of employees throughout the corporation.
• Self-starter, highly motivated and able to handle multiple tasks, interruptions and changing priorities.
• Ability to comply with all company policies and procedures, proactively protecting Ability to efficiently organize work and manage time to meet deadlines