Service Delivery Director - ServiceNow

DISCOVERED; Abu Dhabi; Hybrid; AED 400,000 - 500,000; Full time

Job summary

A leading technology solutions provider in Abu Dhabi is looking for an experienced ServiceNow Service Delivery Director. This full-time role requires leading a ServiceNow team and ensuring successful project delivery while enhancing client relationships. The ideal candidate will have over 10 years in IT service delivery, strong leadership skills, and deep knowledge of ServiceNow. If you are available immediately and based in Abu Dhabi, apply now to secure your start date.

Qualifications

• 10+ years in IT service delivery or project management required.
• 7+ years focused on ServiceNow delivery in enterprise environments.
• ITIL Foundation certification required.

Responsibilities

• Lead delivery of ServiceNow solutions within budget and timeline.
• Manage and mentor ServiceNow team.
• Point of contact for clients on ServiceNow issues.
• Build and maintain client relationships.
• Drive ServiceNow implementation projects.
• Monitor service performance against SLAs.
• Implement quality assurance processes.
• Conduct service reviews and performance reporting.

Skills

Leadership and people management

Client relationship management

Communication skills

ServiceNow platform knowledge

Project management skills

Analytical mindset

Problem-solving skills

Ability to work under pressure

Strategic thinking

Education

Bachelor’s degree in Computer Science, IT, Business Administration

Master’s degree

Job description

📍 Location: Abu Dhabi, UAE (Hybrid) • 🕒 Full-Time

Job Overview

We are seeking an experienced ServiceNow Service Delivery Director to lead the delivery and support of our client's enterprise ServiceNow solutions. This role involves leading a team of ServiceNow professionals, working closely with key stakeholders, and driving continuous improvement across service delivery operations.

Responsibilities

• Lead end-to-end delivery of ServiceNow solutions and services – on time, within scope, and within budget.
• Manage and mentor a team of ServiceNow developers, administrators, and business analysts.
• Act as the main point of contact for clients on ServiceNow service delivery matters.
• Build and maintain strong client relationships, enhancing satisfaction and engagement.
• Drive planning, execution, and monitoring of ServiceNow implementation projects.
• Maintain project plans, schedules, budgets, risks, and stakeholder communication.
• Monitor service performance, ensuring adherence to SLAs.
• Implement quality assurance and continuous improvement processes.
• Conduct service reviews, performance reporting, and proactive issue resolution.

Education & Experience

• ✔ Bachelor’s degree in Computer Science, IT, Business Administration, or related field (Master’s a plus).
• ✔ Minimum 10+ years in IT service delivery or project management.
• ✔ At least 7+ years focused on ServiceNow delivery in enterprise environments.

Certifications

• 🎓 ITIL Foundation (Required).
• 🎓 ServiceNow Certified System Administrator (CSA).
• 🎓 Additional ServiceNow certifications (ITSM, CSM, HR, etc.) highly desirable.

Skills & Competencies

• ✨ Proven leadership and people management skills.
• ✨ Strong client relationship and stakeholder management abilities.
• ✨ Excellent verbal and written communication.
• ✨ Deep understanding of the ServiceNow platform and ecosystem.
• ✨ Solid project management capabilities and tools proficiency.
• ✨ Strong analytical and problem-solving mindset.
• ✨ Ability to work under pressure and meet tight deadlines.
• ✨ Strategic thinker with a collaborative leadership style.

Ready to lead ServiceNow delivery excellence? The role is urgent and we can secure an immediate start date. Candidates who are immediately available and already based in Abu Dhabi will be preferred. Apply now to schedule a call and find out more!