Service Coordinator

SKM Air Conditioning LLC; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading HVAC company in the UAE seeks a Service Coordinator to support After Sales and Service Sales teams. The role involves managing service documentation, preparing quotations, and coordinating with clients, especially in Arabic. Candidates should have at least 3 years of experience in service coordination and possess strong communication skills in English and Arabic. This full-time position offers the chance to be part of a dynamic team focused on customer satisfaction and operational excellence.

Qualifications

• Minimum 3 years of experience in service coordination, preferably in an OEM Manufacturer, HVAC, or FM Maintenance company.
• Proven experience in customer service and administrative operations.
• Strong knowledge of MS Office applications.

Responsibilities

• Prepare all Repair, Replacement, and AMC quotations in the ERP system.
• Liaise with Logistics, Engineering, and Aftersales Procurement teams.
• Communicate and coordinate with Emirati and government clients in Arabic.
• Prepare proforma and tax invoices for customers.
• Prepare reports, charts, graphs, and statistical information.

Skills

Proficiency in English

Customer service orientation

Strong planning and organizing skills

Strong oral and written communication skills

Familiarity with coordination processes

Problem-solving skills

Time-management abilities

Good computer literacy

Education

Minimum 3 years of experience in service coordination

Experience in OEM Manufacturer, HVAC, or FM Maintenance

Strong knowledge of MS Office applications

Job description

About Us

Since 1974, S.K.M Air Conditioning LLC has been a trusted leader in HVAC manufacturing across the Middle East and beyond. With 2,000+ employees representing 30+ nationalities, SKM operates in 8+ countries and delivers solutions to 30+ global markets. We pair engineering excellence with digital innovation—modern data platforms, AI/ML, and automation to elevate product quality, customer experience, and operational efficiency.

Why Join SKM?

At SKM, you’ll be part of a company that is shaping the future of HVAC in the region. We foster a collaborative and dynamic work environment where your ideas drive innovation, operational excellence, and growth.

Role Overview

The Service Coordinator plays a critical role in supporting the After Sales and Service Sales teams by ensuring efficient, accurate, and customer-focused service coordination. The position is responsible for preparing service quotations, managing documentation, coordinating with cross-functional departments, assisting with invoicing and payment follow-ups, and maintaining consistent communication with customers—particularly Arabic-speaking clients and government entities.

Key Responsibilities

Service Coordination & Documentation

• Prepare all Repair, Replacement, and AMC quotations in the ERP system and maintain proper documentation.
• Prepare AMC, Repair, and Replacement quotations as requested by Regional Sales Manager or MSPs.
• Create, organize, and maintain accurate manual and digital data records in line with company procedures.
• Prepare proposals (AMC and T&M) based on technician site inspections.
• Sort, classify, file, and retrieve information as per content and purpose.

Cross-Functional Coordination

• Liaise with Logistics, Engineering, and Aftersales Procurement teams to ensure smooth job processing and execution.
• Coordinate with Operations, Projects, and Delivery teams to support project-related invoicing, delivery status, and client requirements.
• Communicate with AFS headquarters to obtain signed and stamped AMCs for clients.

Customer & Client Communication

• Communicate with customers to explain information, resolve queries, and support service processes.
• Communicate and coordinate with Emirati and government clients in Arabic for AMC and T&M jobs, complaints, and service requirements.
• Assist walk-in customers and manage incoming calls, directing them to relevant personnel.
• Follow up with clients regarding payments, AMC renewals, repairs quotes, and service closures.

Financial & Administrative Support

• Prepare proforma and tax invoices for customers; coordinate for advance and balance payment collection.
• Deposit received payments and cheques into SKM bank accounts.
• Arrange payment and AMC agreement collections via courier or cost‑effective means.
• Follow up on overdue payments on behalf of the Regional Sales Manager.

Reporting

• Prepare reports, charts, graphs, and statistical information required for branch operations.
• Support sales and service teams with presentation, reporting, and administrative requirements.

General Duties

• Coordinate with internal teams to ensure timely completion of work.
• Perform clerical duties as assigned to support departmental activities.
• Execute any additional tasks assigned by the Branch Manager.

Qualifications

Education & Experience

• Minimum 3 years of experience in service coordination, preferably in an OEM Manufacturer, HVAC, or FM Maintenance company.
• Proven experience in customer service and administrative operations.

Knowledge

• Strong knowledge of MS Office applications.
• Strong customer communication and service practices.
• Familiarity with coordination processes in a technical or service environment.

Skills

• Proficiency in English; Arabic is a must.
• Strong oral and written communication skills.
• Customer service orientation.
• Strong planning, organizing, and time-management abilities.
• Problem-solving and stress tolerance.
• Presentation and reporting skills.Good computer literacy.
• Self-motivated and task-driven.

Behaviours

• Customer-oriented approach.
• Strong teamwork and collaboration.
• Result-driven mindset.
• Effective communication.
• Priority and time management.
• Attention to detail.

Why Join Us?

At SKM, we value expertise and innovation. You’ll be part of a collaborative finance team that drives strategic decisions and supports growth across the business.

If this sounds like you, we’d love to hear from you!