Service Advisor | Al-Futtaim Motors | Lexus

Al-Futtaim; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading automotive service provider in Dubai is seeking a Service Advisor to deliver an exceptional customer experience. In this role, you will foster long-term customer relationships, achieve revenue targets through service upselling, and ensure compliance with company standards. The ideal candidate has a diploma or bachelor's degree in Automobile or Mechanical Engineering and 3-5 years of experience in the automotive industry, with strong communication skills in English and knowledge of MS Office and SAP.

Qualifications

• 3–5 years of experience in the automotive industry, preferably in a service role.
• Proven track record in customer engagement and revenue generation.

Responsibilities

• Build long-term relationships with customers to ensure loyalty and retention.
• Achieve monthly revenue targets by upselling services.
• Resolve customer complaints effectively.

Skills

Strong customer handling skills

Interpersonal skills

Good communication skills in English

Basic Arabic

Proficient with MS Office

Knowledge of SAP

Education

Diploma or Bachelor’s degree in Automobile / Mechanical Engineering

Tools

MS Office

SAP

Job description

Job Requisition ID : 174532

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role

As a Service Advisor, you will be the primary representation of the brand to our customers, ensuring an engaged and seamless Aftersales experience. You will build long-term relationships with customers, coordinate service processes, and contribute to revenue achievement while maintaining high customer satisfaction and retention.

What you will do

• Build long-term relationships with customers to ensure loyalty and retention.
• Achieve monthly revenue targets by upselling services and managing discount control.
• Consult customers throughout the service process to ensure vehicles are fixed right the first time.
• Coordinate with the Production Team to provide timely vehicle progress updates to customers.
• Explain the work performed and associated costs at vehicle delivery to highlight the value of services.
• Manage and resolve customer complaints effectively to sustain and improve Customer Service.
• Ensure compliance with Standard Operating Procedures, company policies, and distributor programs.

Required skills to be successful

• Strong customer handling and interpersonal skills.
• Technically proficient with product and process knowledge.
• Good communication skills in English; basic Arabic is preferred.
• Working knowledge of MS Office; SAP knowledge is a plus.
• Honest, responsible, culturally sensitive, and team-oriented.

About the team

• You will work closely with Reception Managers, Aftersales Managers, and Workshop Teams. This team is dedicated to providing an exceptional customer experience, achieving service revenue targets, and maintaining brand reputation.
• What equips you for the role
• Diploma or Bachelor’s degree in Automobile / Mechanical Engineering.
• 3–5 years of experience in the automotive industry, preferably in a service role.
• Proven track record in customer engagement and revenue generation.