Senior Specialist - Product

Abu Dhabi Commercial Bank; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A prominent banking institution in the UAE is seeking a Senior Specialist in Secured Asset Products to support product management and enhance customer service. The ideal candidate should have 5+ years of experience in product management within banking and hold a Bachelor's Degree in Business Administration or Finance. Responsibilities include assisting in product development, managing budgets, and team leadership while ensuring compliance with ADCB policies. The role offers competitive salary and comprehensive benefits.

Benefits

Competitive salary (AED 19,000–29,000 per month)

Comprehensive benefits package

Flexible and remote working options

Learning and development opportunities

Qualifications

• At least 5 years of experience in Banking in product management.
• Bachelor's degree in relevant fields.
• Strong Microsoft Office skills.

Responsibilities

• Assist in product management and development for customer segments.
• Contribute to budget preparation and financial performance monitoring.
• Manage team in line with ADCB’s policies and increase business performance.
• Implement departmental policies to meet customer service standards.
• Drive continuous improvement initiatives within the team.
• Deliver high levels of customer service in all interactions.

Skills

Product management experience in banking

Analytical skills

Planning skills

Time management skills

Written and verbal English communication

Microsoft Office skills

Education

Bachelor's Degree in Business Administration or Finance

Job description

Senior Specialist - Secured Asset Products (Mortgage Loan & Auto Loan)

Embark on a journey where your unique contributions are celebrated, and your professional growth is embraced. At ADCB, we nurture a diverse, inclusive community where every voice is valued.

About the business area

The Retail Banking Group (RBG) supports retail and micro-business customers in managing their finances, through expert advice and the provision of a full suite of specialist products and services in conventional and Shari’ah compliant banking. The business is committed to driving digital innovation to deliver excellence in customer service. We are actively seeking an ambitious professional to join our Retail Banking team at ADCB to work alongside passionate colleagues who share your ambition to redefine excellence in UAE banking.

In this role, your key responsibilities include

• Product Management Support: Assist in the development of new products for different customer segments and needs in line with the departmental business plan and to initiate programmers to maximize cross-sell of products across the customer base, and deepen existing customer relationships. Monitor product performance by tracking performance closely (acquisitions, attrition, deepening) and to assist in the control of the product mix in accordance with the product strategy; to track effectiveness of product marketing programmers and to roll out of new products to various acquisition channels. Assist IT in system related enhancements and processes changes as required
• Budget Management: Contribute to the preparation of the business area’s budget and manage and monitor the financial performance against the budget so that areas of unsatisfactory performance are identified, rectified promptly and potential performance improvement opportunities are capitalized upon
• People Management: Manage self and team in line with ADCB’s people management policies, procedures, processes and practices to ensure adherence and to maximize own and employee contribution to business performance
• Organize and supervise the activities and work of the team to ensure that targets and objectives are achieved and the business plan is delivered in line with the required policies, processes, procedures and systems
• Policies, Processes, Systems and Procedures: Implement approved departmental policies, processes and procedures, and ensure employee adherence so that work is carried out to the required standard while delivering the required standards of service to customers and stakeholders
• Continuous Improvement: Manage and motivate the team to ensure they contribute to, and participate in, the identification and implementation of change initiatives, programs and projects in line with the Bank’s standards
• Customer Service: Demonstrate Our Promise and apply the ADCB Service Standards to deliver the Bank’s required levels of service in all internal and external customer interactions

The ideal candidate should have the following experience

• At least 5 years of experience in Banking in product management in a Bank
• Bachelor’s Degree in Business Administration or Finance or relevant other
• Microsoft Office (MS) skills
• Planning, analytical and time management skills
• Written and verbal English communication skills

What we offer:

• Competitive Salary: The indicative pay range for this role is AED 19,000– AED 29,000 per month. Additionally, all employees are eligible to participate in one of our rewarding variable pay plans.
• Comprehensive Benefits Package: This includes market-leading medical insurance, group life and personal accident insurance, paid leave and leave airfare, employee preferential rates on loans and finance facilities, staff discounts and offers, and children education assistance (for certain job levels).
• Flexible and Remote Working Options: We understand the importance of work-life balance and offer flexible working arrangements, subject to eligibility and job requirements.
• Learning and Development Opportunities: We value and facilitate continuous learning and personal development, through a variety of exciting learning opportunities, such as structured instructor-led courses, a comprehensive e-Learning catalog, on-the-job training and professional development programs.

At ADCB, we are dedicated to creating a respectful, caring and disciplined work environment that aligns with your career ambitions.