Senior Software Delivery Manager

GE Vernova; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading technology company based in Dubai is searching for a Senior Delivery Manager to oversee multiple GridBeats Asset Management software deliveries. This position requires extensive experience in software delivery, team leadership, and stakeholder management. The successful candidate will ensure high-quality implementations and governance across projects, while also mentoring delivery teams in a dynamic environment. The role demands fluency in English and French, with a commitment to driving continuous improvement and effective communication.

Qualifications

• 12 years of software delivery/program/project management experience.
• 5 years leading teams in multi-site delivery organizations.
• Fluent in English and French.

Responsibilities

• Lead a portfolio of software deliveries ensuring on-time implementations.
• Build and improve the framework for delivering projects.
• Oversee delivery governance and performance management.

Skills

Stakeholder management

Leadership

Financial acumen

Problem-solving

Education

Masters degree in Software Engineering or equivalent

Tools

Jira

Azure DevOps

SQL

Job description

Job Description Summary

The Senior Delivery Manager leads a portfolio of GridBeats Asset Management software deliveries across regions and customers ensuring on-time high-quality implementations that meet revenue and customer satisfaction goals. This role sets the delivery framework and standards coaches and develops multiple delivery managers drives cross-functional alignment with Product R&D PMO/Ops and Support. Serves as a trusted voice of the customer for execution quality and after sales. The leader is accountable for delivery governance capacity and resource planning risk management and continuous improvement across the delivery organization.

Roles and Responsibilities

• Track the overall GridBeats APM Software project deliveries and outcomes across the portfolio

• Build own and continuously improve a unified framework for delivering GridBeats APM projects

• Establish and run portfolio governance: cadence dashboards risk/issue management change control and executive reporting

• Maintain the overall KPIs of all delivery teams and drive performance improvements across regions

• Lead all delivery teams with transparency; manage delivery managers/engineers and across multi-site multi-cultural teams

• Support and coach delivery teams and Delivery Managers on execution quality stakeholder management and risk mitigation

• Ensure knowledge transfer (technologies GridBeats products best practices) via communities of practice playbooks and formal training

• Drive workforce planning: capacity hiring onboarding career development succession and skills evolution

• Oversee on-time delivery quality and scope adherence across all engagements; ensure robust design notes SOWs architecture reviews and acceptance criteria

• Follow-up with delivery teams on portfolio of projects and intervene early to unblock critical paths

• Participate actively in critical and strategic GridBeats Asset Management projects and executive-level escalations

• Govern release management and cutovers; enforce cyber security security compliance and reliability standards in delivery (cloud on-prem and hybrid)

• Oversee technical assurance for integrations data modelling and OT/IT interfaces; ensure fit-for-purpose solutioning and performance

• Govern change control and Variation Orders (VOs) to expand scope responsibly and protect margin

• Manage delivery and implementation cost including COPQ (cost of poor quality) and cost reduction program

• Support ITO (Inquiry-to-Order) by validating delivery estimates and risk registers

• Recurrent customers and collect feedback on implementations; act on Voice of Customer signals to improve product and delivery outcomes

• Coordinate with Product teams and participate in roadmap feature request prioritization

• Collaborate with Support (Tier 3 L3 /CoE) to improve incident response problem management and knowledge base coverage

• Manage partner/channel delivery quality and alignment to standards where applicable

• Define and maintain the delivery toolchain (e.g. Jira DevOps documentation reporting) and promote disciplined usage

• Support internal initiatives linked to technology unification and simplification with Product and R&D teams

• Drive continuous improvement (Lean/Agile/DevOps/ITIL) to reduce cycle time defects and COPQ; standardize reusable assets

• Report all of the above to management through consistent data-driven dashboards and executive summaries

• On-time Delivery (OTD): planned vs. achieved milestones ratio

• Man-days consumption: planned vs. consumed ratio; forecast accuracy

• Customer satisfaction: delivery quality and relationship health (CSAT/NPS/VoC)

• Engagement: tool adherence coordination cadence teamwork indicators participation in internal/external meetings

• Tech-Support KPIs (Tier 3/CoE): response time

• VOs generation: value and throughput of approved change orders

• COPQ: defect leakage rework escape rates and associated cost Additional KPIs (recommended)

• Knowledge base coverage and time-to-onboard for new team members

Required Qualifications

• Masters degree in Software Engineering Electrical/Computer Engineering or equivalent experience

• 12 years of software delivery/program/project management experience including 5 years leading teams or multi-site delivery organizations

• Proven track record delivering complex enterprise software (SaaS and/or hybrid on-prem/cloud) ideally in Utilities OEM or Industrial environments

• Good financial acumen

• Excellent stakeholder management and communication skills including executive reporting and customer-facing leadership

• Fluent in English and French (speaking and writing); additional languages are a plus

• Willingness to travel as needed to customer sites and regional locations

• Asset Management / Asset Performance Management (APM) concepts; utility maintenance processes and reliability engineering practices

• ERP/CMMS (e.g. SAP) integrations and data migration patterns

• Linux/Kubernetes containerized deployments; cloud concepts (IaaS/PaaS) high-level data center architectures

• Software deployment configuration integration and database interfaces (SQL/NoSQL) web services ETL time-series databases

• Data exchange formats (JSON XML CSV) and integration protocols: REST APIs Kafka MQTT OPC UA/DA

• Electrical/OT protocols: IEC-101 IEC-104 DNP3 IEC 61850 Modbus

• OT systems such as SCADA/EMS and familiarity with Geographical Information Systems.

• knowledge of primary grid assets (transformers bays circuit breakers GIS substations) is a strong plus

• Familiarity with security and compliance practices relevant to enterprise and utility/OT environments

Desired Characteristics

• Experience in OEM Utilities or Industrial sectors with international delivery exposure

• Knowledge / Certifications: PMP/Prince2 Agile/SAFe ITIL; Lean/Six Sigma or Prosci Change Management a plus

• Hands-on familiarity with delivery tooling (e.g. Jira Confluence Azure DevOps MS Project Smartsheet)

• Demonstrated success building delivery frameworks playbooks and communities of practice

• Strong problem-solving prioritization under ambiguity and resilience in matrixed organizations

• Team-first mindset; inclusive leadership; ability to coach lead and senior practitioners and managers

• Global/multi-region role; ability to collaborate across time zones

• Travel to customers and regional teams as required (typically 2040%)

Additional Information

Relocation Assistance Provided: No

Required Experience: Manager