Senior Soft FM Services Manager — Client Delivery

Wasael Property Management; Abu Dhabi; On-site; AED 200,000 - 250,000; Full time

Job summary

A leading property management firm in Abu Dhabi is seeking a Soft FM Services Manager to oversee the delivery of facilities management services and ensure client satisfaction. The ideal candidate will have over 10 years of experience in facilities management, particularly in client management and budget control. Responsibilities include managing service delivery, supervising teams, and ensuring compliance with health and safety standards. Competitive salary and benefits are offered.

Qualifications

• Minimum of 10 years of experience in facilities management focusing on client management and budget control.
• Strong knowledge of building systems and performance evaluation methodologies.
• Understanding of Health, Safety, and Environmental (HSE) standards and compliance.

Responsibilities

• Manage end-to-end delivery of soft facilities management services.
• Ensure high levels of client satisfaction and effective communication.
• Supervise the performance of third-party contractors.

Skills

Client relationship management

Customer service

Crisis management

Problem-solving

Team leadership

Effective communication

Education

Bachelor’s Degree in Engineering

Certified Facilities Manager (CFM) or equivalent certification

Valid UAE Driver’s License

Job description

A leading property management firm in Abu Dhabi is seeking a Soft FM Services Manager to oversee the delivery of facilities management services and ensure client satisfaction. The ideal candidate will have over 10 years of experience in facilities management, particularly in client management and budget control. Responsibilities include managing service delivery, supervising teams, and ensuring compliance with health and safety standards. Competitive salary and benefits are offered.