Senior SaaS Customer Success Leader - Aviation (Dubai)

Boeing; Dubai; Hybrid; AED 330,000 - 441,000; Full time

Job summary

A leading aviation solutions company is seeking a Senior Customer Success Management Specialist in Dubai. The role involves ensuring smooth solution deployment, fostering client relationships, and enhancing customer success metrics. Candidates should have at least 5 years of experience in a SaaS customer success role and strong communication skills. This hybrid position offers benefits determined at the local level.

Qualifications

• 5 years of experience in a customer success role within a SaaS environment.
• Ability to align customers' business processes with product capabilities.
• Exceptional communication and presentation skills.

Responsibilities

• Reporting and escalating client successes and issues.
• Build strong business relationships with key stakeholders.
• Assist the team in measuring customer value.

Skills

Customer management negotiation

Conflict resolution

Exceptional communication skills

Relationship-building

Education

Bachelor's degree or equivalent

Job description

A leading aviation solutions company is seeking a Senior Customer Success Management Specialist in Dubai. The role involves ensuring smooth solution deployment, fostering client relationships, and enhancing customer success metrics. Candidates should have at least 5 years of experience in a SaaS customer success role and strong communication skills. This hybrid position offers benefits determined at the local level.