Senior Relationship officer - ADIB@Work (Outsource)

ADIB; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading banking institution in Abu Dhabi seeks a Senior Relationship Officer to develop relationships with key employers and source payroll accounts. The role involves achieving sales targets for banking products like Covered Cards and Personal Finance. Candidates should have a strong background in multi-products sales and retail banking standards, along with excellent relationship management skills. A valid driving license is mandatory for the role.

Qualifications

• Experience in multi-products sales, payroll or employee banking is essential.
• Knowledge of retail banking service standards and overall sales skills is critical.
• A valid driving license is required.

Responsibilities

• Develop relationships with key contacts to source payroll accounts.
• Achieve assigned monthly targets for accounts and cross selling.
• Conduct marketing sessions to promote banking products.
• Maintain strong relationships with employers and ensure quality service.

Skills

Multi-products sales

Payroll or employee banking experience

Retail banking service standards

Sales skills

Computer skills

Job description

Role: Senior Relationship officer

Location: Abu Dhabi

Role Purpose

Develop strong relationship with key contacts in targeted sectors / segments to source payroll salaried accounts, cross sell assets products (i.e. Covered Cards and Personal Finances) aligned with ADIB policies and procedures

Key Accountabilities of the role

• To source payroll accounts from targeted sectors / segment and achieve or exceed the assigned monthly target.
• Cross sell and source Covered Cards products from targeted sectors / segment and achieve or exceed the assigned target.
• Cross sell and source Personal Finance products from targeted sectors / segment and achieve or exceed the assigned target.
• Develop and maintain strong relationship with respective employers HR / Finance / Admin within targeted government entities, multi nationals and well know large and medium corporates in addition to new establishments and Free Zones.
• Conduct marketing / kiosk / onboarding sessions activities within targeted employer to market ADIB products and services
• Participate and complete activities assigned by management.
• Full awareness on product policies, and procedures and ensure swift implementation.
• Visit potential employers / clients to finalize business deals within targeted turnaround time based on ADIB policy and procedure.
• Full awareness on assigned products in term of knowledge / process and ensure full adherence.
• Deliver a timely prompt service to customers.
• Adhere with stipulated office timing, follow strictly, secrecy norms and maintain data confidentiality.
• Prepare and review Standard Credit Application and ensure all information provided are accurate and ensure authenticity of critical documents (copies of Bank Statement, Passport, EID, Salary certificate / Salary Transfer Letter) prior sending to the respective unit coordinator for processing.
• Follow the approval process and elevate the delay to superiors if any.
• Execute & process the above-mentioned products lines representing ADIB, prepare files as per check list, share physical files with coordinators within 24 hours of completing the signing formalities with customer.
• To ensure quality of applications submitted and rectify error / omission if any.
• Check the file activation and notify management in case of delay at Card centre end.
• Maintain good rapport within ADIB (inter-department / peers) to ensure smooth business flow.
• Initiate cross-sell other banking products (on best efforts basis).
• Escalate customer complaints to management if any

Specialist Skills / Technical Knowledge Required for this role :

• Multi-products sales, payroll or employee banking experience.
• Good knowledge of retail banking service standards, sales skills and computer skills
• General awareness of competitors in local / regional market
• Driving License