Senior Receptionist

MEFITPRO; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A fitness company in Dubai is looking for a Senior Receptionist to provide excellent customer service to Members and Guests. Responsibilities include welcoming clients, managing inquiries, maintaining cleanliness, and promoting memberships. Applicants should have 3-5 years of relevant experience, strong interpersonal skills, and be proficient in CRM and Excel. Competitive salary between 7000 to 8000 AED, along with benefits like visa sponsorship and medical insurance.

Benefits

Visa Sponsorship

Medical Insurance

Annual Paid Leave with Flight Tickets

Career Growth

High-performance environment

Qualifications

• 3-5 years of experience in a fitness center/club or similar customer-facing environment.
• Proficiency in Excel and CRM systems preferred.
• Outstanding interpersonal skills are required.
• Strong numeracy skills and attention to detail are essential.

Responsibilities

• Welcome Members and Guests into the facility.
• Provide excellent customer service and answer queries about memberships.
• Ensure the facility is kept clean, tidy, and safe.
• Promote memberships and handle payment transactions.

Skills

Customer service

Interpersonal skills

Numeracy skills

Multitasking

Attention to detail

Tools

Excel

CRM systems

Job description

NATIVE ENGLISH SPEAKERS ARE HIGHLY PREFERRED DUE TO THE DEMOGRAPHY

Job Title: Senior Receptionist

Function:

Customer Service Support & Coordination

Location:

Jumeirah Islands Pavilion

PURPOSE OF THE ROLE

The Senior Receptionist provides Members and Guests with the first impression of the fitness facility and the brand. Front of House staff must be friendly, calm, courteous and capable of handling all types of enquiries.

Client Management

• Welcome Members and Guests into the facility.
• Answer phone calls emails and social media messages promptly.
• Provide excellent customer service and answer questions about classes memberships and facilities.
• Handle new client sign-ups waivers and orientation.
• Nurture track and communicate with leads daily.
• Qualify new leads through preset questions and follow up and/or delegate to a senior team member.
• Enrol new Members and handle enquiries related to membership policies terms and conditions cancellations and suspensions.
• Check in clients for classes personal training or appointments.
• Inform Members and Guests about promotions events and services.
• Ensure client CRM profiles and notes are continually updated.
• Maintain accurate records of attendance payments and client information.
• Schedule classes assessments and events in the CRM.

Housekeeping & Refreshments

• Ensure the facility is kept clean tidy hygienic and safe.
• Assess and report stock levels for supplies and ensure timely restocking.
• Take prepare and serve beverage and snack orders when the designated staff is unavailable.
• Support coaches with class setup and client coordination.
• Handle minor troubleshooting (sound systems booking systems CRM).
• Assist in daily opening and closing procedures.

Sales & social media

• Post content and respond to comments/messages on social media as per marketing guidelines.
• Handle payment transactions and ensure sales are logged correctly in the CRM.
• Promote memberships packages and special offers.
• Track and manage renewals cancellations and freeze requests.Upsell services such as personal training assessments classes or merchandise.

REQUIRED QUALIFICATIONS

• 3-5 years of experience working in a fitness centre/club or similar customer‑facing environment.
• Computer literate; proficiency in Excel and CRM systems preferred.
• Outstanding interpersonal skills
• Strong numeracy skills
• Ability to multitask
• Good attention to detail
• Friendly and approachable demeanour

BRAND VALUES

Innovation

Identifying new ways to achieve goals with improved processes and results.

Collaboration

Working closely with team members clients and partners to achieve collective success.

Integrity

Acting fairly transparently honestly and consistently.

Inclusion

Ensuring fitness is accessible for all by breaking down operational and physical barriers.

Best Wishes

• Basic Monthly Salary: 7000 to 8000 AED
• Visa Sponsorship
• Medical Insurance
• Annual Paid Leave with Flight Tickets
• Career Growth
• Work with a high-performance elite environment