Senior Product Education Facilitator

Sprinklr; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading technology firm in Dubai is searching for a Senior Product Education Facilitator to lead training projects and enhance customer understanding of their platform. The ideal candidate should be fluent in Arabic and English with over 3 years of experience in instructional design and delivery of corporate training programs. This role involves creating engaging learning experiences and working closely with clients to exceed expectations. A passion for customer engagement and understanding SaaS solutions is essential.

Qualifications

• 3+ years of experience in corporate instructor-led, eLearning, and hybrid course curriculum.
• Ability to discuss benefits of SaaS CXM programs.
• Experience with public sectors is a plus.

Responsibilities

• Lead training projects from planning to delivery.
• Compile training assessments and deliver training plans.
• Build trusted relationships with clients and colleagues.

Skills

Fluent in Arabic

Fluent in English

Instructional design methodology

Leadership skills

Interpersonal skills

Tools

Webex

Screen-capture software

Authoring tools

Job description

Sprinklr is the definitive, AI‑native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.

By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer‑facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real‑time insights.

Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.

Job Description

What You'll Do

Sr. Product Education Facilitator provides learners with all aspects of a training program i.e. plan, design curriculum from available content, and deliver best in class training. The role displays a depth & breadth of functional knowledge in Sprinklr applications. This person will be applying standard methodologies into engagements that require professional training development and delivery. Product Education Facilitators are responsible for customer knowledge of the platform and their ability to realize value out of Sprinklr.

Your Responsibilities

• Lead Sprinklr training projects from start to finish - planning, needs assessments, curriculum design, development, and training delivery
• Conduct training assessments and persona assessment through workshops, interviews, or surveys
• Compile training assessment findings, identify themes & deliver related training plan outlining the activities required to support the overall project including a curriculum map, delivery plan, and timeline
• Build long‑term trusted relationships with our clients and colleagues by addressing and resolving any client issues, as well as exceeding client expectations for successful projects
• Engage with internal teams, such as product and implementation to ensure proper understanding of customers’ needs and product build.
• Develop and deliver end user training curriculum based on client’s use cases and Sprinklr applications; activities include training across multiple channels (web‑based, classroom, virtual) and use a variety of learning tools
• Work to develop as a subject matter expert for a specific Sprinklr product, applying any industry experience
• Deliver web‑based and in‑person classroom training

Who You Are & What Makes You Qualified

• You must be fluent Arabic and English and possess excellent oral and written communication skills.
• 3+ years of proven experience creating and delivering corporate instructor‑led, eLearning, and hybrid course curriculum at a SaaS/CCaaS company.
• You have an understanding and experience in training and instructional design methodology.
• You are able to discuss the benefits of a SaaS CXM program and knowledge of implementation of enterprise systems.
• You have strong interpersonal skills and ability to take a leadership role when necessary.
• You pay attention to detail and are able to quickly assimilate and apply new concepts, business models, and technologies.
• You possess excellent oral and written communication skills.
• Able to work independently and creatively in fast paced startup environment.
• Excellent business, communications, and interpersonal skills.
• Having experience working within the Sprinklr ecosystem (i.e. instructional designer, instructor developing courses and facilitating training sessions on Sprinklr end‑user training, train‑the‑trainer, and feature‑specific instructions) is a plus.
• Familiar with learning tools such as authoring tools, screen‑capture software, and survey/assessment tools ie Webex, etc.
• Familiar/worked with public sectors, is a plus.
• Based in UAE

You Know You're Successful If

• You can create measurably effective, extraordinary learning experiences.
• You are able to adapt and operate effectively in ambiguous or ever‑evolving environments.
• You have ability to work both independently and as part of a team.

EEO - Our philosophy

Sprinklr is proud to be an equal‑opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.

Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.

We’re excited that you’re interested in joining Sprinklr! Please check back frequently to follow up on the progress of your application and continue to update your contact information as appropriate.