Senior Personal Banking Advisor (Phone-Based)

Mashreq Bank; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job description

Job Purpose

To delight internal and external customers over the telephone.

Key Responsibilities

• Interact with customers over the phone to understand their banking needs.
• Provide excellent customer service to achieve customer loyalty.
• Resolve problems over the telephone on the spot.
• Convert sales opportunities to meet financial targets.
• Clarify and explain procedures and products over the telephone.
• Capture and report customer feedback for continual product development.