Senior Omnichannel E-Commerce Product Manager

Jumbo Group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A prominent retail company in Dubai is seeking a Senior Product Manager – E-Commerce Retail to lead its omnichannel strategy. This strategic role involves connecting digital and physical retail operations to enhance customer experiences. Key responsibilities include driving the product roadmap and integrating customer support with e-commerce platforms. Ideal candidates should have 8-10 years of experience in product management within the e-commerce or retail sectors and possess strong analytical skills to foster data-driven product development.

Qualifications

• 8–10 years of experience in product management in high-volume retail or e-commerce.
• Strong analytical mindset with the ability to convert data insights into product features.
• Experience in consumer electronics or fashion retail environments is preferred.

Responsibilities

• Define and drive the roadmap for Click & Collect and unified loyalty programs.
• Lead optimization of the digital storefront for high-performance, mobile-first experiences.
• Own integrations between the e-commerce platform and customer support systems.

Skills

Product Management in high-volume retail or e-commerce

Magento / Adobe Commerce (hands-on experience)

Vinculum OMS or similar Order Management Systems

Omnichannel retail (BOPIS, Ship-from-Store, Unified Commerce)

Headless commerce & frontend frameworks (Alokai / Vue Storefront)

Microservices architecture & API integrations (REST / GraphQL)

GA4 analytics and funnel performance tracking

CRM integration and customer segmentation strategies

Customer support platform integration (Freshdesk or similar)

Social analytics & ORM tools (Hootsuite or equivalent)

Oracle POS or retail store systems (functional understanding)

Stakeholder management across IT, Marketing, and Retail Ops

Job description

A prominent retail company in Dubai is seeking a Senior Product Manager – E-Commerce Retail to lead its omnichannel strategy. This strategic role involves connecting digital and physical retail operations to enhance customer experiences. Key responsibilities include driving the product roadmap and integrating customer support with e-commerce platforms. Ideal candidates should have 8-10 years of experience in product management within the e-commerce or retail sectors and possess strong analytical skills to foster data-driven product development.