Senior Officer – Customer Fulfilment Onboarding, Business Banking Group

RAK BANK; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A major banking institution in UAE is seeking a role focused on customer onboarding. You will manage both manual and digital account openings, validate documentation, and ensure compliance with KYC/AML regulations while providing bilingual support in Arabic and English. Ideal candidates have a degree in Finance or related fields and 2-4 years of experience in banking. This is a critical position for enhancing the customer experience and operational efficiency.

Qualifications

• 2–4 years of experience in customer onboarding.
• Minimum 4 years in the banking sector.
• Strong understanding of KYC/AML regulations.

Responsibilities

• Manage end‑to‑end onboarding for both manual and digital account openings.
• Review and validate customer documentation.
• Liaise with internal stakeholders to ensure smooth processing.
• Monitor onboarding queues and resolve pending cases.
• Provide bilingual support (Arabic and English).

Skills

Exceptional interpersonal and stakeholder management skills

Strong commitment to delivering high‑quality service

Ability to identify process gaps

Fluent in Arabic and English

Deep understanding of AML/KYC regulations

Comfortable working with digital onboarding platforms

Passion for innovation

Education

Bachelor’s degree in Finance, Business Administration, Economics, or related field

Job description

About the role

You will play a critical role in ensuring a seamless and efficient onboarding experience for new customers. You’ll coordinate with internal teams, validate documentation, and facilitate timely account activation—driving customer satisfaction, regulatory compliance, and operational excellence. You will report to the Associate Vice President – Customer Fulfilment, Business Banking and collaborate with Compliance, Operations, Control Teams, and other cross‑functional stakeholders.

What You'll Be Doing

• Manage end‑to‑end onboarding for both manual and digital account openings.
• Review and validate customer documentation in accordance with regulatory and internal policies.
• Liaise with internal stakeholders (Compliance, Operations, Control teams) to ensure smooth processing.
• Monitor onboarding queues and resolve pending cases promptly.
• Provide bilingual support (Arabic and English) to ensure clear communication with customers and internal teams.
• Translate onboarding documents and communications between Arabic and English as needed.
• Ensure adherence to AML/KYC regulations and elevate discrepancies or red flags.
• Identify process gaps and contribute to continuous improvement initiatives.
• Participate in UATs and feedback sessions to enhance digital onboarding platforms.
• Track key performance indicators and implement operational efficiency improvements.
• Proactively identify and mitigate operational risks with effective solutions.

What We’re Looking For

• Education: Bachelor’s degree in Finance, Business Administration, Economics, or a related field.
• Experience: 2–4 years of experience in customer onboarding.
• Strong understanding of KYC/AML regulations and compliance standards.
• Industry: Minimum 4 years in the banking sector.
• Familiarity with digital banking platforms and onboarding tools.

Skills

• Exceptional interpersonal and stakeholder management skills.
• Strong commitment to delivering high‑quality service and resolving issues efficiently.
• Ability to identify process gaps and propose effective solutions.
• Fluent in Arabic and English, with strong translation capabilities.
• Deep understanding of AML/KYC regulations and risk mitigation.
• Comfortable working with digital onboarding platforms and tools.
• Passion for innovation and aligning processes with global standards.