Senior Manager, Partner Sales - META (Middle East, Africa & Turkey)

Genesys; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A global leader in customer experience solutions is looking for a Senior Manager Partner Sales to lead the partner strategy across the Middle East, Africa, and Turkey. This role involves driving partner-led revenue growth and building a high-performing team. Candidates must have extensive experience in enterprise software sales, proven success in managing partner ecosystems, and strong leadership skills. The position is based in Dubai.

Benefits

Competitive compensation

Performance incentives

Comprehensive benefits

Career development opportunities

Qualifications

• 10 years experience in enterprise software or cloud sales with a strong channel focus.
• Proven success building and managing partner ecosystems in META or similar regions.
• Deep understanding of SaaS and cloud business models; experience in CX or adjacent industries preferred.
• Strong leadership and people management skills in a matrix environment.
• Track record of exceeding revenue targets through partners.
• Executive presence strong communication skills and fluency in English; Arabic language is a plus.
• Ability to travel extensively across the region.

Responsibilities

• Define and execute the META partner sales strategy aligned to EMEA objectives.
• Drive partner-led revenue growth and achieve assigned targets.
• Recruit, enable and scale partners including GSIs, regional SIs, VARs and distributors.
• Build joint go-to-market and pipeline initiatives with partners.
• Lead and develop a high-performing partner sales team.
• Collaborate with sales, marketing, customer success and product teams to deliver customer outcomes.
• Represent Genesys at partner and industry events across the region.
• Govern partner performance with clear metrics, forecasting and reporting.

Skills

Channel focus

Leadership skills

Communication skills

Execution of partner strategies

Revenue growth through partners

Job description

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud the AI-powered Experience Orchestration platform organizations can accelerate growth by delivering empathetic personalized experiences at scale to drive customer loyalty workforce engagement efficiency and operational improvements.

We employ more than 6000 people across the globe who embrace empathy and cultivate collaboration to succeed. And while we offer great benefits and perks like larger tech companies our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

We are looking for a Senior Manager Partner Sales META who will lead the partner strategy across the Middle East Africa and Turkey. This role is opened for the candidates based in Dubai UAE or Riyad Saudi Arabia. This role will expand and accelerate Genesys presence in the region through a robust ecosystem of partners ensuring revenue growth and customer success via an indirect sales model.

What Youll Do

• Define and execute the META partner sales strategy aligned to EMEA objectives.
• Drive partner-led revenue growth and achieve assigned targets.
• Recruit enable and scale partners including GSIs regional SIs VARs and distributors.
• Build joint go-to-market and pipeline initiatives with partners.
• Lead and develop a high-performing partner sales team.
• Collaborate with sales marketing customer success and product teams to deliver customer outcomes.
• Represent Genesys at partner and industry events across the region.
• Govern partner performance with clear metrics forecasting and reporting.

What Youll Bring

• 10 years experience in enterprise software or cloud sales with a strong channel focus.
• Proven success building and managing partner ecosystems in META or similar regions.
• Deep understanding of SaaS and cloud business models; experience in CX or adjacent industries preferred.
• Strong leadership and people management skills in a matrix environment.
• Track record of exceeding revenue targets through partners.
• Executive presence strong communication skills and fluency in English; Arabic language is a plus.
• Ability to travel extensively across the region.

Why Genesys

• Recognized global leader in cloud customer experience and contact center solutions.
• Collaborative high-growth culture with strong career development opportunities.
• Competitive compensation performance incentives and comprehensive benefits.

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About Genesys:

Genesys empowers more than 8000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people systems data and AI across the enterprise. As a result organizations can drive customer loyalty growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more visit.

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Genesys is an equal opportunity employer committed to fairness in the workplace.

We evaluate qualified applicants without regard to race color age religion sex sexual orientation gender identity or expression marital status domestic partner status national origin genetics disability military and veteran status and other protected characteristics.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race color age religion sex sexual orientation gender identity or expression marital status domestic partner status national origin genetics disability military and veteran status and other protected characteristics.

Required Experience:

Senior Manager