Senior Hostess

Minor International; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hospitality brand is seeking a host/hostess for their restaurant to deliver exceptional guest experiences and ensure effective operations. Candidates should possess a high school diploma and at least a year of relevant experience in a luxury hotel environment. The role involves greeting guests warmly, managing reservations, and training junior staff. This position values strong communication, teamwork, and a passion for outstanding service in the dynamic setting of the hospitality industry.

Qualifications

• Previous experience in the same position for at least 1 year.
• Luxury hotel experience is a must.

Responsibilities

• Adhere to hotel policies and Standard Operating Procedures.
• Perform guest interactions in a friendly manner.
• Maintain professional telephone etiquette.
• Greet and seat guests in a welcoming manner.
• Manage reservations and seating arrangements.
• Train and supervise junior hostesses.

Skills

Excellent team player

Great communication skills

Passion for excellent service

Education

High School diploma

Job description

Company Description

A luxury hospitality brand for modern travelers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

Job Description

• To understand and adhere to all hotel policies and Standard Operating Procedures with regard to guest service, how to run the operation, and personal discipline and grooming.
• To perform every guest interaction in a friendly and welcoming manner
• To maintain professional telephone etiquette and a perfect understanding of reservation’s policies and procedures.
• To be completely familiar with the services offered in the restaurant and throughout the hotel.
• To greet and seat guests in the restaurant in a warm and friendly manner and set the tone of welcoming hospitality that will continue during the entire guest experience.
• To ensure that the front or the restaurant is always covered, and that the entrance to the restaurant is as welcoming and attractive as possible.
• To check each table to ensure that it is clean, and fully set up before any guests are seated at the table.
• To check with guests to get feedback on the quality of their experience. Share any problems that arise with outlet managers but try to take care of the problem at once.
• Pitch in and help in service whenever the need arises.
• Work with the Cashier and relieve Cashiers on break.
• Managing reservations and seating arrangements to optimize table turnover and guest satisfaction.
• Training, mentoring, and supervising junior hostesses in guest service and front-of-house operations.
• Greeting and seating guests in a professional and courteous manner.
• Handling guest inquiries, special requests, and complaints with grace and professionalism.
• Collaborating with the kitchen and serving staff to ensure efficient and timely service.
• Maintaining cleanliness and organization of the hostess station and lobby area.
• Coordinating with management to implement and uphold company policies and standards

Qualifications

• High School diploma
• Previous experience in same positionfor at least 1 year.
• Luxury hotel experience is a must
• Passion for excellent service
• Excellent team player and great communication skills

Additional Information

Relocate to remote area