Senior Guest Relations Supervisor – Luxury Hotel

Shangri-La; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hotel in the United Arab Emirates is seeking a Guest Relations Supervisor to lead their team in providing exceptional service and ensure guest satisfaction. Responsibilities include supervising daily operations, managing guest feedback, and supporting colleague training. The ideal candidate brings a minimum of three years experience in a similar role, strong leadership skills, and fluency in English. The hotel offers competitive benefits and values diversity within its workforce.

Benefits

Competitive benefits

Recognition programs

Colleague travel perks

Qualifications

• Minimum 3 years experience in Guest Relations or Front Office role within a 5-star hotel.
• Strong knowledge of reservations and front office operations.
• Fluent in spoken and written English.

Responsibilities

• Supervise daily Guest Relations operations ensuring excellence.
• Handle guest feedback and ensure timely resolution.
• Support training and development of Guest Relations team.

Skills

Guest engagement

Leadership

Communication

Customer service

Tools

OPMS

Job description

A luxury hotel in the United Arab Emirates is seeking a Guest Relations Supervisor to lead their team in providing exceptional service and ensure guest satisfaction. Responsibilities include supervising daily operations, managing guest feedback, and supporting colleague training. The ideal candidate brings a minimum of three years experience in a similar role, strong leadership skills, and fluency in English. The hotel offers competitive benefits and values diversity within its workforce.