Senior FM Manager - Hard Services

Turner & Townsend; Abu Dhabi; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading facilities management company is looking for a candidate to oversee the maintenance of public infrastructure in Abu Dhabi. This role involves managing operational activities, ensuring safety compliance, and leading maintenance teams. The ideal applicant will have a degree in a relevant field and extensive experience in facilities management within the public sector.

Qualifications

• Bachelor's degree in Facilities Management, Civil Engineering, Environmental Science, or related field.
• Extensive experience in FM services management, particularly in the public sector.
• Strong understanding of public space infrastructure systems.

Responsibilities

• Manage daily operational activities of hard services in public spaces.
• Plan and deliver maintenance programs for public realm infrastructure.
• Lead maintenance teams and contractors.

Skills

Facilities Management

Leadership

Stakeholder Management

Budgeting

Health and Safety Compliance

Education

Bachelor's degree in relevant field

Tools

MS Office

CAFM systems

Job description

Responsible for overseeing the maintenance operation and safety of the mechanical, electrical, and structural infrastructure within public spaces such as parks, streetscapes, plazas, and other civic areas. The role ensures these areas are well-maintained, safe, functional, and compliant with relevant regulations, enhancing the community's quality of life.

Key Responsibilities:

Operational Management:

• Daily site visits monitoring the FM contractors' works.
• Observe and manage the daily operational activities of hard services including lighting, drainage, signage, fixtures, fountains, and structural elements within the public realm by the FM contractors.
• Ensure all systems and infrastructure operate efficiently and are kept in a safe condition and are maintained in accordance with the contract.
• Ensure the logistics and management of the public realm is to the Client's expectations.
• Monitor, report, and escalate non-conformance of the FM Contractors' adherence to their contracts, SLAs, and KPIs.
• Support the public realm teams as required.

Maintenance & Repairs:

• Plan and deliver preventative and reactive maintenance programs for public realm infrastructure.
• Coordinate with external contractors and internal teams to execute repairs swiftly and effectively.
• Maintain detailed records of inspections, maintenance works, and repairs.

Safety & Compliance:

• Ensure all activities meet health, safety, and environmental legislation relevant to public spaces.
• Conduct risk assessments and implement safety procedures in line with regulations.

Quality & Standards:

• Conduct daily inspections to ensure public realm assets meet safety and aesthetic standards.
• Implement continuous improvement initiatives for infrastructure resilience and public safety.

Contract & Budget Management:

• Manage budgets related to hard services, maintenance, and upgrades.
• Oversee contracts with external service providers ensuring service levels and contractual obligations are met.
• Identify opportunities for value engineering and cost savings.

Stakeholder Engagement:

• Act as the key point of contact for local authorities, community groups, and other stakeholders regarding public realm infrastructure.
• Provide timely reports, updates, and communication regarding maintenance activities and project status.

Team Leadership:

• Lead, supervise, and develop maintenance teams and contractors.
• Ensure staff and contractors are trained on safety and operational procedures.

Qualifications:

• Bachelor's degree in Facilities Management, Civil Engineering, Environmental Science, or related field.
• Extensive experience in FM services management, particularly in the public sector or public realm projects within Abu Dhabi or UAE.
• Strong working knowledge of MS Office.
• Knowledge of CAFM systems and planning software is advantageous.
• Extensive experience in facilities management, specifically in public realm or outdoor infrastructure.
• Strong understanding of public space infrastructure systems (lighting, drainage, structural elements, etc.).
• Relevant health and safety certifications (e.g., IOSH, NEBOSH).
• Excellent leadership, communication, and stakeholder management skills.
• Budgeting, contract negotiations, and project management experience.
• Knowledge of applicable regulations and standards for public spaces.

Equal Opportunities:

Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.