Senior Field Service Engineer

-; Abu Dhabi; Hybrid; AED 150,000 - 200,000; Full time

Job summary

A global automation leader in Abu Dhabi is seeking an experienced Automation Engineer. The role involves executing complex service work for automation systems, ensuring customer satisfaction, and identifying business opportunities. Ideal candidates will have extensive field services experience in the automation industry, particularly with ABB systems, and excellent communication skills. You will collaborate closely with customers and project teams to improve system and operational performance. Join us to shape the future of automation across critical industries and make a tangible impact.

Benefits

Tools and freedom to grow skills

Impactful work in a transformative industry

Qualifications

• Must have extensive field services experience in the Automation industry.
• Proficient in industrial communication protocols like IEC 61850, Modbus, Profibus.
• Experience working with ICSS and/or PMS/SCMS automation systems.

Responsibilities

• Execute service work of medium to high complexity per ABB guidelines.
• Deliver excellent customer service and improve system performance.
• Plan and prepare site work for larger project teams.

Skills

Field services experience in Automation industry

Expertise in ABB 800xA with AC800M/ Symphony Plus systems

Communication protocols (IEC 61850, Modbus, Profibus, OPC)

Customer collaboration skills

Knowledge of industrial networking and cybersecurity

Education

Degree in Engineering

Job description

Overview

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

Reports to

This Position reports to: Automation Engineering Manager

Your role and responsibilities

In this role, you will have the opportunity to execute service work of medium to high complexity as per work instructions and ABB guidelines for Distributed Control Systems / Safety Systems / Substation Automation Systems with expertise in 800xA with AC 800M, ABB Infi90/S+ and/or other ABB Control Systems. Each day, you will deliver excellent customer service to satisfy customers. You will also showcase your expertise by working with customer to identify opportunities in the installed base, to improve system performance and operational performance.

The work model for the role is: Onsite/hybrid

This role is contributing to the Process Automation Energy Industries division in Abu Dhabi, UAE. Main stakeholders are customers, contractors, suppliers, project managers, and engineering colleagues within ABB.

You will be mainly accountable for:

• Contributing to customer satisfaction by planning and executing service work as per customer order and expectations and ensuring customer retention by delivering superior customer experience.
• Performing complex field service tasks, identifying and resolving high level technical problems, and making analysis through remote or on-site activity in service categories and products for which they are certified to perform, and providing advice and recommendations both internally and to customers within own area of expertise.
• Planning and preparing site work for larger project team and managing related subcontractors at site, coaching technicians and engineers and supervising complex site activities.
• Identifying improvement needs and potential solutions for them in the way of working and the products in question and drives improvement actions in own area of responsibility. Taking actions to identify new service business opportunities for ABB, in close cooperation with customer and other ABB teams.

Qualifications for the role

• Hand-on and extensive field services experience in Automation industry is a Must-have for the role.
• You are highly skilled in ABB 800xA with AC800M/ Symphony Plus (S+) systems and have experience working with ICSS and/or PMS/SCMS automation systems in the Oil & Gas and Power & Water market
• You have over 5 years of experience in the automation field, working in ICSS and/or PMS/SCMS systems with ABB control systems
• You are proficient in industrial communication protocols like IEC 61850, Modbus, Profibus, OPC, IEC 101, IEC 104, Profibus, between ABB automation systems and external systems or field devices as applicable
• Possess an enhanced knowledge of ABB 800xA with AC 800M/Symphony Plus, and industrial networking and cybersecurity solutions for control systems
• You are passionate about customer collaboration and have good communication skills
• Degree in Engineering with demonstrated expertise in automation systems and process applications across the Oil & Gas and Power & Water industries
• You are at ease communicating in English with internal teams, customers, and external stakeholders

What\'s in it for you?

We want you to bring your full self to work-your ideas, your energy, your ambition. You\'ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates an impact you can see and feel, every day.

Join us. Be part of the team where progress happens, industries transform, and your work shapes the world.

Run What Runs the World.

#ABBCareers

#RunwithABB

#Runwhatrunstheworld

More about us

ABB\'s Energy Industries division is enabling safe, smart, and sustainable projects and operations for businesses across the oil, gas, chemicals, power generation, life sciences and water sectors. Driving integrated solutions that automate, digitalize, and electrify industry we connect our people and technology to help our customers adapt and succeed. With over 50 years domain expertise, we continue to innovate and reshape traditional approaches across the energy sector. Our technologies and solutions are designed to create value, improving operational efficiency and productivity, enhancing safety and minimizing risk. We support the development of new and renewable energy models - enabling energy efficient and low carbon operations across traditional industries.

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.