Senior Duty Manager Baggage

Dubai Airports; Dubai; On-site; AED 90,000 - 120,000; Full time

Job summary

A leading airport authority in Dubai is seeking a professional to oversee baggage operations. This role requires ensuring efficient handling and transportation of baggage, enforcing operational standards, and providing excellent customer service. Candidates should possess a bachelor's degree in Aviation or a related field, and have 5-7 years of relevant experience in baggage or airport operations. Join a fast-growing team committed to delivering exceptional airport experiences.

Benefits

Innovative work environment

Opportunities for career growth

Qualifications

• 5-7 years of relevant experience in baggage operations or related fields.
• Knowledge of airport baggage systems and processes.
• Experience in high-level customer service environments.

Responsibilities

• Oversee operations of all baggage systems on a shift basis.
• Ensure communication between Baggage and AOCC.
• Enforce operational standards and resolve baggage-related issues.

Skills

Customer service

Baggage operations knowledge

Problem-solving

Education

Bachelor's degree in Aviation or related field

Job description

Overview

The baggage operations team, your goal is to ensure that every passenger has a seamless and enjoyable experience from the moment they check in their baggage to when they collect it at their destination. You will work alongside other professionals to oversee the efficient handling and transportation of passengers' baggage and ensure that all terminal facilities related to baggage operations, such as baggage drop-off and collection points, are properly maintained. Your focus will be on providing excellent customer service and ensuring that passengers feel valued and at the center of our operations.

What you’ll deliver

• You\'ll oversee the safe and efficient operation of all baggage systems on a shift basis, implementing the daily baggage plan and taking prompt corrective action when disruptions occur.
• You\’ll act as the focal point for all communication between Baggage and AOCC, particularly for issues escalated to the Airport Duty Manager.
• You\’ll enforce operational standards, ensure delivery of expected customer service levels, and identify and resolve baggage-related issues, including those outside normal operating parameters.

What you bring

• You\’ll be educated to a bachelor’s degree level specialized in Aviation or a related field.
• You\’ll have at least 5-7 years of relevant experience and core experience in Baggage Operations, Ramp Operations, Airport/Airline Operations, Aviation Security, Disruption Management.
• You\’ll have knowledge of airport baggage operations, systems and processes and knowledge of high throughput / high level customer service environments.

Life at Dubai Airports

Fast-moving and fast-growing, Dubai Airports is a business that’s all about delivering great airport experiences, 24 hours a day. Life here means always pushing – and being pushed – to work better and smarter. With us, you’ll be encouraged to be the best you can be. You’ll be part of the team that connects the world. And at every opportunity, you’ll go beyond; delivering an advanced, innovative future for yourself and our business, and making an impact that delivers for Dubai.