Senior Director, Market Lead, MENA

Refinitiv; Dubai; Hybrid; AED 150,000 - 200,000; Full time

Job summary

A leading global information provider is seeking a Senior Director, Market Lead for MENA. This role requires strategic leadership for Sales and Pre-Sales teams, focusing on market growth and client retention. Ideal candidates will have 5-8+ years of experience in high-performing sales environments and exceptional communication skills. The position offers a hybrid work model, emphasizing work-life balance, alongside comprehensive benefits for personal growth and wellbeing.

Benefits

Flexible hybrid working environment

Career Development and Growth programs

Comprehensive Benefits including mental health resources

Inclusive Culture with social impact initiatives

Qualifications

• 5–8+ years’ experience leading high-performing Sales organizations in technology environments.
• Exceptional ability to communicate and influence at C-level.
• Strong understanding of market trends and client relationships.

Responsibilities

• Develop and execute market strategies to drive sales and retention.
• Lead and coach high-performing Sales & Pre-Sales teams.
• Manage end-to-end sales from lead generation to client retention.

Skills

Leadership

Strategic Acumen

Client Centricity

Analytical & Problem Solving

Executive Communication

Collaboration

Education

Bachelor’s degree

MBA or equivalent

Job description

Senior Director, Market Lead, MENA

As a key member of our Regional Asia & Emerging Markets Leadership Team at Thomson Reuters, the Senior Director, Market Lead will provide strategic and operational leadership to the Sales, Pre-Sales, and Strategic Account Management teams across the Middle East. This role plays a pivotal role in cultivating a high‑performance culture across the team, setting clear expectations, ambitious goals and objectives, driving accountability, and fostering continuous development through regular coaching and feedback. The role is instrumental in managing team dynamics, motivating individuals, and ensuring alignment with strategic goals. It is a high‑impact position responsible for the end‑to‑end commercial success of the market, from lead generation and sales closure to retention and growth across the full company portfolio. You will shape and execute strategies that accelerate market share, drive short‑ and long‑term revenue growth, and strengthen our brand’s market presence, thriving in a matrixed, fast‑paced, multinational environment that collaborates with cross‑functional leaders, nurtures C‑level relationships, and inspires high‑performance teams to deliver exceptional results.

Key Deliverables

• Achieve or exceed market revenue, net new sales, cross‑sell, upsell and retention targets.
• Deliver strong Net Promoter Scores and customer experience metrics.
• Grow Book of Business through new business development and retention strategies.
• Maximize client value through renewals and upselling initiatives.
• Ensure team adherence to KPIs: activity metrics, forecast accuracy, pipeline coverage, and account planning.
• Provide actionable market feedback to inform company strategy and product development.

Responsibilities

• Strategic Leadership: Develop and execute go‑to‑market strategies to drive sales, market share, and retention goals.
• Team Management & Coaching: Lead, coach, and inspire high‑performing Sales & Pre‑Sales teams; foster a customer‑focused, results‑driven culture.
• End‑to‑End Sales & Retention Ownership: Oversee all market commercial activity from lead generation through sales closure, onboarding, and ongoing client retention and upsell.
• Client Relationship Management: Build and nurture strong C‑level and executive relationships with key clients, acting as a trusted advisor and ambassador for the company’s brand.
• Market Intelligence: Stay ahead of industry trends, competitor activity, and client needs to inform commercial strategy and ensure market relevance.
• Stakeholder Collaboration: Work collaboratively with Product, Marketing, Professional Services, Partnerships & Alliances and other internal teams in a matrixed environment to deliver seamless client experiences and maximize commercial opportunities.
• Performance Management: Monitor and report on key sales metrics, pipeline health, and team/individual performance; prepare regular business reports and recommendations for senior leadership.
• Brand Advocacy: Represent the company at industry events, speaking engagements, and client forums to enhance brand visibility and thought leadership.
• Continuous Improvement: Identify and implement process improvements, best practices, and innovation to drive efficiency and effectiveness across the sales cycle.

Qualifications

• Leadership: 5–8+ years’ experience leading high‑performing Sales organizations in competitive, multinational technology environments, with direct responsibility for people management.
• Strategic Acumen: Proven ability to design, execute, and adjust commercial strategies to achieve ambitious sales and retention objectives.
• Executive Communication: Exceptional ability to communicate, negotiate, and influence at C‑level and senior executive level—both internally and externally.
• Collaboration: Demonstrated success operating in a matrixed, cross‑functional environment and building strong partnerships with peers and stakeholders.
• Client Centricity: Strong customer orientation with the ability to understand, articulate, and solve complex client needs in the specific market.
• Analytical & Problem Solving: Advanced analytical skills to identify risks, opportunities, and drive data‑informed decision‑making.
• Market Understanding & Intelligence: Strong understanding and experience working within the specific market, deep client relationships and knowledge of specific market considerations.
• Presentation Skills: Strong public speaking and presentation skills, with experience representing organizations at industry events.
• Change Management: Track record of managing and executing change, mitigating risks, and driving adoption across teams.
• Education: Bachelor’s degree required; advanced degree (MBA or equivalent) preferred.

Benefits & Culture

• Hybrid Work Model: Flexible hybrid working environment—2–3 days a week in the office depending on the role—while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work‑Life Balance: Flex My Way policies designed to help manage personal and professional responsibilities, including work from anywhere for up to 8 weeks per year.
• Career Development and Growth: Continuous learning and skill development through Grow My Way programming and a skills‑first approach.
• Comprehensive Benefits: Flexible vacation, company‑wide mental health days, Headspace app access, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Inclusive Culture: Award‑winning reputation for inclusion and belonging, flexibility, work‑life balance, and more.
• Social Impact: Two paid volunteer days off annually and opportunities for pro‑bono consulting projects and ESG initiatives.
• Real‑World Impact: Supporting customers in pursuit of justice, truth, and transparency, upholding the rule of law and the integrity of commerce.

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people rely on worldwide.