Senior Customer Success Strategist – Global Accounts

Moody's Corporation; Dubai; On-site; AED 150,000 - 200,000; Full time

Job summary

A global leader in risk assessment is seeking a Senior Customer Success Manager in Dubai. This role focuses on customer success and account management, ensuring excellent client satisfaction throughout the customer lifecycle. Ideal candidates will have 5 years of experience, strong communication skills, and a customer-centric mindset. An undergraduate degree in business or related fields is required, and fluency in English is essential. The position involves travel as needed. Join a diverse and inclusive environment that values curiosity and integrity.

Qualifications

• 5 years of experience in customer success or account management roles.
• Ability to work independently and in a team environment.
• Solid understanding of complex business concepts in compliance and finance.

Responsibilities

• Organise meetings with clients across MESA.
• Be accountable for customer success throughout the lifecycle.
• Act as a trusted advisor sharing industry best practices.
• Monitor and analyse customer usage of our product.

Skills

Customer success account management

Excellent verbal/written communication skills

Strong problem-solving skills

Customer centric mindset

Fluent or Native English speaker

Experience supporting clients in the Middle East

Continuous learning mindset

Education

Undergraduate/first-level degree in business or related fields

Tools

Salesforce

SalesLoft

Gainsight

Job description

A global leader in risk assessment is seeking a Senior Customer Success Manager in Dubai. This role focuses on customer success and account management, ensuring excellent client satisfaction throughout the customer lifecycle. Ideal candidates will have 5 years of experience, strong communication skills, and a customer-centric mindset. An undergraduate degree in business or related fields is required, and fluency in English is essential. The position involves travel as needed. Join a diverse and inclusive environment that values curiosity and integrity.