Senior Customer Analytics Lead – Shipping Services

Marcura; United Arab Emirates; On-site; AED 293,000 - 368,000; Full time

Job summary

A maritime services company in the United Arab Emirates is seeking an Operative Team Lead for Customer Analytics to oversee analytics production and manage a team of analysts. This role demands significant hands-on reporting experience, leadership skills, and a strong background in analytics, including proficiency in SQL and data visualization tools. Candidates should possess at least a bachelor’s degree in a relevant field and aim to enhance customer satisfaction through data-driven insights. The position offers the opportunity to drive operational excellence and contribute to strategic developments.

Benefits

Exposure to product lifecycle

Mentorship from experienced leaders

Opportunity to impact business KPIs

Qualifications

• 4–6 years of experience in analytics or business intelligence in a relevant environment.
• Minimum 1 year in a supervisory or mentoring role.
• Strong command of SQL, Excel, and at least one analytics scripting language.
• Excellent communication and coordination skills.

Responsibilities

• Lead and manage a team of analysts to deliver high-quality analytics outputs.
• Produce customer-facing analytics including dashboards and insight packs.
• Identify inefficiencies and drive automation for production tasks.
• Collaborate with cross-functional teams to meet customer needs.

Skills

SQL

Excel

Python

R

Data Visualization

Communication

Team Leadership

Education

Bachelor’s degree in Data Science, Statistics, Mathematics, Analytics, Engineering, Economics

Tools

PowerBI

Google Data Analytics

BigQuery

Snowflake

AWS

Job description

A maritime services company in the United Arab Emirates is seeking an Operative Team Lead for Customer Analytics to oversee analytics production and manage a team of analysts. This role demands significant hands-on reporting experience, leadership skills, and a strong background in analytics, including proficiency in SQL and data visualization tools. Candidates should possess at least a bachelor’s degree in a relevant field and aim to enhance customer satisfaction through data-driven insights. The position offers the opportunity to drive operational excellence and contribute to strategic developments.