Senior CS Agent, Medical Services — Dubai Travel Benefits

Emirates Airlines - Other locations; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading aviation services provider in Dubai seeks a Senior Customer Service Agent. The role involves delivering high-quality service, managing complex inquiries, and monitoring key service metrics. The ideal candidate will have experience in customer service, strong communication skills, and familiarity with healthcare coordination. Enjoy a competitive tax-free salary and unique travel benefits while working in a vibrant, cosmopolitan city.

Benefits

Tax-free salary

Travel benefits including flight discounts

Catering & retail services

Qualifications

• Experience in contact centre or customer service role, with exposure to escalations.
• Ability to monitor performance metrics and escalate issues appropriately.
• 3 years experience in the U.A.E within the healthcare industry or case management role preferred.

Responsibilities

• Handle all customer interactions professionally across various channels.
• Act as escalation point for complex customer cases.
• Monitor key service metrics and report performance trends.
• Provide coaching to support agent development.
• Contribute to improvements in Standard Operating Procedures.
• Coordinate specialty-based appointment bookings.

Skills

Strong communication skills

Problem-solving skills

Intermediate understanding of contact centre systems

Familiarity with healthcare procedures

Proficiency in MS Office

Customer Relationship Management (CRM) systems

Education

10 Years schooling or equivalent

Job description

A leading aviation services provider in Dubai seeks a Senior Customer Service Agent. The role involves delivering high-quality service, managing complex inquiries, and monitoring key service metrics. The ideal candidate will have experience in customer service, strong communication skills, and familiarity with healthcare coordination. Enjoy a competitive tax-free salary and unique travel benefits while working in a vibrant, cosmopolitan city.