Senior CRM Automation Specialist

Tamara; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading fintech platform is seeking a Senior CRM Specialist to design and optimize complex lifecycle campaigns. The ideal candidate will have over 4 years of CRM experience, preferably in fintech, and a proven record in building automated campaigns. Responsibilities include managing CRM workflows, collaborating with various teams, and driving customer engagement strategies. This position requires strong technical skills and a data-driven mindset.

Qualifications

• 4+ years of hands-on CRM experience in fast-paced B2C environments.
• Experience in fintech is highly preferable.
• Proven track record in building complex automated campaigns.

Responsibilities

• Lead the design and implementation of multi-channel customer journeys.
• Expertly configure advanced CRM logic.
• Define and drive the CRM strategy for key initiatives.

Skills

CRM experience

Campaign management

Data analysis

Problem-solving skills

Technical communication

Tools

Braze

CleverTap

Iterable

Job description

About Us

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in KSA, UAE and Kuwait, and partners with leading global and regional brands such as SHEIN, Jarir, noon, Amazon, IKEA, eXtra and Farfetch as well as small and medium businesses.

Tamara is Saudi’s first fintech unicorn and is backed by Sanabil Investments, SNB Capital, Checkout.com, amongst others, operating out of its headquarters in Riyadh, Saudi Arabia with other regional and global support offices.

About the role

Tamara is seeking a Senior CRM Specialist to own the end-to-end design, execution, and optimization of highly complex lifecycle campaigns. You’ll bring deep technical expertise, ensuring our CRM flows are automated, scalable, and personalized, while serving as the go-to CRM expert for the business. This role reports to the CRM Manager.

What you’ll do

• Lifecycle Campaign Architecture – Lead the design and implementation of multi-channel customer journeys (email, push, in-app, SMS) with advanced segmentation, personalization, and automation.
• Complex CRM Logic Implementation – Expertly configure and maintain advanced CRM logic using dynamic content, Liquid logic, webhooks, and connected content to deliver hyper-personalized experiences.
• Own Strategic Projects – Define and drive the CRM strategy for key initiatives such as customer lifecycle management and product adoption, ensuring measurable impact on engagement and retention.
• Technical Execution – Manage complex CRM workflows, integrations, and troubleshooting.
• Data-Driven Optimization – Analyze campaign performance and user behavior to continually refine targeting, content, and triggers.
• Stakeholder Collaboration – Partner with product, data, engineering, and marketing teams to ensure CRM initiatives align with business goals.
• Platform Expertise – Serve as the internal subject-matter expert on CRM tools, ensuring best practices in template design, deliverability, and compliance.

Preferred Qualifications

• 4+ years of hands-on CRM experience in fast-paced B2C environments is a must; experience in fintech is highly preferable
• A proven track record in building and managing complex automated campaigns in enterprise-level CRM platforms (e.g., Braze, CleverTap, Iterable) is a must.
• Proven expertise in implementing advanced CRM logic — including Liquid scripting, dynamic content, webhooks, and connected content.
• Strong understanding of customer segmentation, lifecycle marketing, and data flows.
• Comfortable working with data (SQL, analytics dashboards, A/B testing).
• Familiarity with HTML/CSS for email development is a plus.
• Excellent communication skills, with the ability to translate technical concepts into business insights.
• Strong problem-solving skills and attention to detail.