Senior Client Manager

NTT America, Inc.; Dubai; On-site; AED 150,000 - 200,000; Full time

Job summary

A leading technology services provider in Dubai seeks a Senior Client Manager to drive client relationship management and ensure satisfaction across all account lifecycles. The successful candidate will excel in building connections, managing diverse stakeholders, and identifying client needs to nurture revenue growth. Ideal applicants have extensive experience in global partner management, sales, and customer service, along with a strong business background. This role requires on-site work and offers a chance to grow within a diverse and inclusive environment.

Qualifications

• Advanced experience in global partner management.
• Experience in IT or professional services, focusing on business development.
• Strong acumen in planning and leveraging sales tools.
• Excellent client engagement aimed at improving relationships.

Responsibilities

• Manage and grow relationships with clients.
• Drive land, expansion, and renewals of solutions.
• Build lasting connections through effective communication.
• Nurture revenue growth by identifying current client needs.

Skills

Global partner management

Sales environments experience

Customer service

Strong business acumen

Client engagement and management

Salesforce.com experience

Education

Bachelor’s degree or equivalent in business or sales-related field

Job description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

As a Senior Client Manager at NTT DATA, you will be instrumental in managing and growing relationships with our clients. Your main focus will be to drive land, expansion, and renewals across all our solutions within your assigned accounts. You will take full ownership of these accounts, ensuring client satisfaction throughout their entire lifecycle. This role is not just about sales; it is about building lasting connections and identifying how our services can add real value to their business.

You will work closely with various stakeholders, including vendors and partners, to achieve the results we aim for. Using our company's sales tools and methodologies, you will effectively manage accounts, opportunities, pipelines, and forecasts. As the main point of contact for your clients, you will ensure open and effective communication channels are developed and maintained, providing a reliable touchpoint that fosters strong business relationships.

Your role goes beyond just meeting quotas. You will identify current needs, articulate how we can meet those needs through our solutions, and drive demand. By encouraging clients to explore additional services, you will play a key role in nurturing revenue growth. You will also engage in developing governance and compliance policies to manage risk and ensure financial governance and compliance within your area of specialization.

To thrive in this role, you need to have:

• Advanced experience in global partner management, sales environments, and customer service.
• Experience in the IT or professional services industry, focusing on business development and/or sales.
• Strong business acumen in sales, focusing on planning and leveraging tools and DATA.
• Knowledge of the company's offerings, client applications, use cases, and market trends.
• Ability to link our high-value services to specific client needs and outcomes.
• Experience in identifying and advancing opportunities at assigned prospects and clients, and accountability for coordinating internal and external resources to close sales opportunities.
• Excellent client engagement and management skills, aimed at improving client relationships and driving sales growth.
• Prior experience with the Salesforce.com contact platform.
• A bachelor’s degree or equivalent in business or a sales-related field.

Workplace type

On-site Working

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.