Senior Brand Specialist

Amazon; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading e-commerce company in Dubai is seeking a Strategic Brand Specialist to enhance vendor relationships and drive growth. You will serve as the lead Account Manager, collaborating with various teams to maximize vendor satisfaction and implement innovative solutions. The ideal candidate will have significant experience in account management and a strong analytical skill set. You will work closely with senior stakeholders to align business goals and foster an exceptional customer experience.

Qualifications

• Several years of Retail or E-Commerce Account Management experience.
• Experience managing a business with P&L responsibilities.
• Excellent written and verbal communication skills (English, minimum C1).

Responsibilities

• Serve as the lead Account Manager for strategic vendors.
• Develop and nurture relationships to maximize vendor satisfaction.
• Design and execute strategies across multiple marketplaces.

Skills

Account Management

Communication

Project Management

Data Analysis

Education

Bachelor's/Master's degree in Business Administration or related

Tools

Salesforce

Google Analytics

MS Office (Excel, PowerPoint, Outlook)

Job description

Overview

At Amazon we are on the lookout for the curious—those who think big and accept challenges to help build the future with us. Amazon Vendor Services (AVS) is a paid B2B service that helps strategically grow complex brands on Amazon. As a Strategic Brand Specialist you will have holistic exposure to e-commerce operations at a European level. This role serves as the lead Account Manager for our top-priority vendors, directly responsible for delivering high-quality account management that exceeds their expectations. You will collaborating cross-functionally to design and execute long-term strategies with your vendors, provide guidance to the account team, and drive the customer experience to achieve our goals. This will involve driving selection and promotional activities across categories, defining and monitoring success metrics, and proposing innovative solutions to shape the future of AVS. You will collaborate with external decision-makers such as Sales and Account Directors, and internal stakeholders like Category Leaders and the Head of Vendor Management, to ideate new business opportunities and elevate our service.

Responsibilities

• Serve as the lead Account Manager for our most strategic vendors, acting as a consultant and influential partner for senior stakeholders to drive long-term growth.
• Develop and nurture strategic long-term vendor relationships by delivering exceptional account management that maximizes vendor satisfaction.
• Work backward from vendor and customer needs to identify impactful business opportunities that elevate both the vendor and customer experience.
• Design and execute business strategies across multiple marketplaces and categories, coordinating large cross-functional teams of Brand Specialists, Vendor Consultants, and AVS Experts to deliver results.
• Determine the best approach for optimal team productivity on your accounts.
• Define and audit metric goals for your account, ensuring the account team is set up for success and removing blockers with the right resources.
• Provide strategic insights as an industry and Amazon expert to shape the long-term direction of partnerships.
• Identify new growth opportunities and create customized solutions for scaling across the organization.
• Coordinate with internal teams and customers to implement and scale new AVS Services.

• Marketing & Promotions:
  • Design and execute holistic marketing strategies by collaborating with Advertising and Merchandising teams, creating tailored opportunities across Amazons marketing channels.
  • Plan, negotiate, implement, and manage promotional activities for Amazon events like Prime Day and Brand Weeks to help vendors achieve growth.
• Selection & IDQ (Item Data Quality):
  • Identify market opportunities and design creative solutions to unlock the selection customers want.
  • Propose and implement solutions that overcome constraints, require trade-offs, and elevate the customer experience.
• Availability & Operational Excellence:
  • Guide the account team to drive operational excellence initiatives such as reducing costs, defects, and lead times by onboarding vendors to supply chain programs.
  • Collaborate with supply chain teams to design and build long-term solutions that improve ordering effectiveness and optimize inventory costs.
• Project Work:
  • Lead key projects across the Retail business or AVS organization, owning the project design and strategy and delivering end-to-end results.

• About the team:
  • Amazon offers a diverse, international environment and the chance to build your network at the European level through community events, offsites in EU countries, and affinity groups.

Qualifications

Basic Qualifications

• Bachelors/Masters degree, preferably in Business Administration, Finance, Economics, Marketing, or a related program.
• Passionate about Account Management with several years of Retail or E-Commerce Account Management experience across buying, sales, merchandising, marketing operations, or logistics.
• Several years of professional experience managing a business with P&L responsibilities.
• Ability to communicate clearly with different functional groups including senior leaders, finance, HR, and developers.
• Proven track record of delivering results through others in a fast-paced, ambiguous environment.
• Experience managing large-scale projects end-to-end with large teams.
• Excellent written and verbal communication (English, minimum C1).
• Advanced knowledge of MS Office programs (Excel, PowerPoint, Outlook).

Preferred Qualifications

• Knowledge of a second language.
• Experience with analytical sales and productivity tools including Salesforce, Google Analytics, SQL, HTML, or CMS.
• Analytical problem-solving ability with experience in data analysis, reporting, and forecasting to guide business decisions.
• 3 years of account management, project, or program management experience.
• 2 years of market research, analytics, product management, or equivalent experience.
• 2 years of roles across quantitative/financial analysis, retail buying, planning & allocation, product/project management, pricing, marketing, or e-commerce.
• Experience in cross-team collaboration and/or roles in management consulting, investment banking, or brand management at a leading CPG company.
• Experience in financial analysis, retail buying, planning & allocation, product/project management, marketing, business development, or supply chain.

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Required Experience: Senior IC