Senior Auto Service Advisor for After-Sales and Revenue

Al-Futtaim Automotive; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A major automotive company in Ras Al Khaimah is seeking a passionate Service Advisor to join our team. You will represent our brand, ensuring a seamless aftersales journey and enhancing customer satisfaction. The ideal candidate has 3-5 years of experience in automotive dealerships, strong technical knowledge, and excellent communication skills in English, with Arabic preferred. Our commitment to a customer-centric approach drives us to deliver exceptional service and contribute to revenue growth.

Qualifications

• Minimum of 3–5 years as a Service Advisor in an automotive dealership.
• A solid understanding of automotive products, processes, and technical details.
• Strong English communication skills; Arabic is a plus.

Responsibilities

• Create strong, long-lasting connections with customers to enhance retention and loyalty.
• Drive monthly revenue through strategic upselling and smart discount management.
• Address customer needs with expert advice, ensuring vehicles are serviced right the first time.
• Provide timely updates on vehicle progress, maintaining our on-time delivery promise.
• Handle customer complaints efficiently, ensuring satisfaction and enhancing service scores.
• Follow all company policies and procedures to deliver a consistent, premium customer experience.

Skills

Customer Service

Technical Knowledge

Communication Skills

Team Player

Education

Diploma or Bachelor’s degree in Automobile/Mechanical Engineering

Tools

MS Office

SAP knowledge

Job description

A major automotive company in Ras Al Khaimah is seeking a passionate Service Advisor to join our team. You will represent our brand, ensuring a seamless aftersales journey and enhancing customer satisfaction. The ideal candidate has 3-5 years of experience in automotive dealerships, strong technical knowledge, and excellent communication skills in English, with Arabic preferred. Our commitment to a customer-centric approach drives us to deliver exceptional service and contribute to revenue growth.