Security Manager - Surveillance And Government Relations

Mandarin Oriental; Abu Dhabi; On-site; AED 200,000 - 300,000; Full time

Job summary

A luxury hotel in Abu Dhabi seeks a Security Manager for Surveillance and Government Relations. The role involves overseeing surveillance operations, ensuring compliance with laws, and liaising with government entities. Candidates must have a Bachelor's in Security Management or related fields and extensive law enforcement experience. This position is strictly for Emirati Nationals and requires strong leadership and communication skills.

Benefits

Learning & Development programs

Complimentary nights and attractive rates on rooms

Health benefits and wellness programmes

Retirement plans based on service length

Qualifications

• Minimum of 3–5 years of experience in a senior security operations role.
• Strong understanding of UAE laws regarding security operations.
• Proven leadership skills in the security field.

Responsibilities

• Oversee all surveillance-related operations and incident response coordination.
• Train and manage surveillance staff for high performance.
• Maintain oversight of incident logs and emergency alert systems.

Skills

Law enforcement experience

Surveillance operations

Relationship management

Leadership

Communication in Arabic

Education

Bachelor’s degree in Security Management or Criminology

Job description

Overview

Security Manager – Surveillance and Government Relations role at Emirates Palace Mandarin Oriental, Abu Dhabi. Based in the Security Department, the position oversees security control room and surveillance operations, incident response, and liaison with external regulatory bodies and government security entities.

The role ensures surveillance activities and related responses comply with local laws and regulatory requirements while supporting the safety of guests, colleagues, and property. The Security Manager – Surveillance and Government Relations reports to the Executive Director of Security & Safety.

About The Job

Based at the Emirates Palace Mandarin Oriental, Abu Dhabi, the Security Manager – Surveillance and Government Relations will play a critical role in overseeing security control room and surveillance operations, incident response, and coordination. The role will also involve liaising with and managing relationships with key external regulatory bodies and government security entities.

Key responsibilities include:

• Overseeing all surveillance-related operations, including daily management of the Security Control Room, CCTV monitoring, incident response coordination, and reporting.
• Ensuring surveillance activities are compliant with local laws, internal policies, and international best practices.
• Training, managing, and evaluating surveillance staff to maintain high performance and adherence to professional standards.
• Maintaining oversight of incident logs, control room dispatch protocols, and emergency alert systems to ensure operational readiness and accuracy.
• Managing working relationships with key government entities, including Police, Civil Defence, Abu Dhabi Events Management & Security Committee, and other government security agencies.
• Liaison during inspections, investigations, and audits conducted by external authorities.
• Supporting internal investigations related to security incidents and preparing formal reports and case files for submission to management or law enforcement as needed. Collaborate with Security Systems Manager and team to ensure functionality and integrity of the surveillance system and other security systems within the control room.
• Coordinating with other Security Managers to support wider departmental objectives and ensure seamless integration across all operational areas.
• Preparing periodic reports and incident summaries for internal use and external authorities, as required.

Qualifications and Requirements

• Bachelor’s degree in Security Management, Criminology, or graduate from Police / Military academy.
• Extensive experience and background in law enforcement as a former commissioned officer in the police, military, or a relevant government security agency.
• This position is open exclusively to Emirati Nationals.
• Minimum of 3–5 years of experience in a senior security operations role, preferably within a luxury hospitality, government, or high-security environment.
• Strong understanding of UAE laws and regulations related to surveillance systems, privacy, investigations, and security operations.
• Demonstrated ability to build and maintain effective relationships with external authorities and regulatory bodies.
• Proven leadership in the security field.
• High level of integrity, professionalism, and discretion when handling sensitive or confidential matters.
• Effective team player with the ability to collaborate within a large-scale security structure alongside other managers with specialized responsibilities.
• Excellent communication skills in Arabic and a competent level of English.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. The MOstay programme offers complimentary nights and attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. Different retirement plans depending on length of service and role.

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Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Other, Information Technology, and Management

Industry: Hospitality

EEO/Legal notices: This position is open exclusively to Emirati Nationals.