Security Engineer - Fortinet

Help AG; Abu Dhabi; On-site; AED 200,000 - 300,000; Full time

Job summary

Help AG seeks a dynamic Security Engineer to manage Fortinet and Infoblox solutions in both IT and OT environments. The ideal candidate will ensure secure network operations with responsibilities including firewall administration and troubleshooting, while also fostering customer satisfaction through effective communication.

Benefits

Health insurance with a leading global provider

Career growth through challenging projects

Learning and development opportunities

Annual flight tickets

Flexible/hybrid working environment

Qualifications

• More than 5 years of experience with Fortinet Technologies.
• Experience in enterprise environments handling support and projects.
• Security certifications (e.g., Infoblox, Fortinet NSE 4/5/6, CCNP) are a plus.

Responsibilities

• Administer and maintain Fortinet firewalls, FortiManager, and FortiAnalyzer.
• Administer and maintain IP address management and DNS/DHCP services.
• Troubleshoot and resolve complex network and security issues.

Skills

Fortinet Technologies

Network protocols

Troubleshooting skills

Excellent communication

Customer-focused attitude

Education

Bachelor’s degree in information security, IT, or equivalent experience

Tools

FortiAnalyzer

Infoblox DDI

FortiAuthenticator

FortiPAM

Job description

Help AG is looking for a dynamic and innovative Security Engineer with hands-on experience in administering and maintaining Fortinet and Infoblox solutions. The ideal candidate will be responsible for managing firewall, authentication, PAM, and DDI infrastructure across both IT and OT environments, ensuring robust and secure network operations.

Responsibilities

• Administer and maintain Fortinet firewalls, FortiManager, and FortiAnalyzer for IT and OT networks.
• Administer and maintain IP address management and DNS/DHCP services using Infoblox DDI.
• Implement and manage AAA solutions with a preference for FortiAuthenticator.
• Deploy and support privileged access management using FortiPAM.
• Troubleshoot and resolve complex network and security issues and incidents.
• Work on LLD, HLD, and project documents.
• Maintain continuous communication with the customer on tickets, health checks, projects, and other technical work.
• Work as a resident engineer at the customer site based on business requirements.
• Use tools (ticket system, time tracking) properly and document tickets accurately.
• Follow up on escalations to meet SLA requirements.
• Prioritize customer satisfaction, professionalism, accuracy, and high-quality work.
• Keep the ticket system up to date to meet SLA requirements.
• Interact and communicate with vendor support organizations and engineers.
• This position may require travel to multiple locations for installing Fortinet solutions.

Qualifications and Skills

• More than 5 years of experience with Fortinet Technologies.
• Experience in enterprise environments handling support and projects.
• Bachelor’s degree in information security, IT, or equivalent experience.
• Proficiency in Fortinet products: FortiAnalyzer, FortiADC, FortiAuthenticator, FortiPAM.
• Strong knowledge of network protocols, routing, switching, and load balancing.
• Experience with Infoblox DDI and knowledge of PKI and CLM platforms, preferably DigiCert ONE.
• Strong troubleshooting skills.
• Security certifications (e.g., Infoblox, Fortinet NSE 4/5/6, CCNP) are a plus.
• Understanding of security concepts and technologies.
• Extensive TCP/IP networking experience.
• Flexible work approach and goal-oriented mindset.
• Excellent communication and training skills.
• Customer-focused and friendly attitude.
• Ability to understand complex business processes.

Benefits

• Health insurance with a leading global provider.
• Career growth through challenging projects.
• Employee engagement and wellness activities.
• Learning and development opportunities.
• Annual flight tickets.
• Inclusive and diverse work environment.
• Flexible/hybrid working environment.
• Open-door policy.

About Us

Help AG is the cybersecurity arm of e& (formerly Etisalat Digital), providing strategic consultancy and tailored security solutions across the Middle East. Established in 2004, it was acquired by e& in 2020, strengthening its regional presence. Help AG remains vendor-agnostic and trusted as a leading IT security advisor, offering top technology solutions and expert services to enhance cybersecurity defenses.