School Administrative & Help Desk Specialist

GEMS WINCHESTER SCHOOL - DUBAI; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A Dubai-based educational institution is seeking a customer support professional who can assist management and visitors by handling various office tasks. The ideal candidate will possess a Bachelor's Degree and have experience in a help desk role, showcasing superb communication skills. Responsibilities include providing guidance via phone, email, and in person, maintaining records, and attending meetings. A customer-oriented attitude is essential for dealing with diverse queries.

Qualifications

• Must assist management and all visitors by handling office tasks.
• Need to understand and explain technical problems or elevate them when necessary.
• Maintain records and manage logs of all work undertaken.

Responsibilities

• Provide polite and professional assistance via phone, mail, and email.
• Offer fast and useful guidance for all reported queries.
• Attend staff meetings and serve on committees as required.

Skills

Proficiency in English

Experience as a help desk technician

Technical knowledge of office automation products

Excellent communication skills

Customer-oriented mindset

Education

Bachelor's Degree

Job description

A Dubai-based educational institution is seeking a customer support professional who can assist management and visitors by handling various office tasks. The ideal candidate will possess a Bachelor's Degree and have experience in a help desk role, showcasing superb communication skills. Responsibilities include providing guidance via phone, email, and in person, maintaining records, and attending meetings. A customer-oriented attitude is essential for dealing with diverse queries.