Sales Support Representative

Rockwell Automation, Inc; United Arab Emirates; Hybrid; AED 60,000 - 120,000; Full time

Job summary

A leading global technology company in the United Arab Emirates is seeking a Sales Support Specialist to assist the Sales team with pricing and quotation processes. The ideal candidate will hold a Bachelor's degree and possess excellent English communication skills. Responsibilities include supporting CRM data quality, addressing customer queries, and reducing administrative burdens on the Sales team. This role offers comprehensive benefits and a hybrid work model, fostering a diverse and inclusive workplace.

Benefits

On-demand digital course library

Mindfulness programs

Employee Assistance Program

Qualifications

• Strong understanding of Rockwell products, processes, and tools.
• Ability to work independently and flexibly.
• Up-to-date skills and knowledge in organizational, technical, and commercial areas.

Responsibilities

• Provide CRM data quality support and maintenance to the Sales team.
• Assist the Sales team with customer queries.
• Reduce the administrative burden on the Sales team.

Skills

Customer support experience

Excellent English communication

PC knowledge

Education

Bachelor's degree or similar

Tools

MS Office Suite

CRM packages

Job description

Job Description

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers – amazing companies that help feed the world, provide life‑saving medicine on a global scale, and focus on clean water and green mobility – our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

This role focusses on providing pricing & quotation support to the Sales teams (including liaison with customer and RA teams where required) for standard products (including software).

This role reports to the Sub Regional Team Leader Sales Support.

Your Responsibilities

• Provide CRM data quality support and maintenance to the Sales team.
• Provide first level support to the Sales team with internal RA processes and tools.
• Assist the Sales team with customer queries, including signposting to the correct department.
• Assist in reducing the administrative burden on Sales team.
• Assist in providing a great experience for customers.
• Good experience and understanding of Rockwell products, processes and tools.
• Keeps skills and knowledge in all areas (organizational, technical, and commercial) up to date.
• Provide continuing liaison with sales forces, internal departments within matrix structure, customers, and distribution channels.
• Provides information to support effective management of the business.
• Demonstrates behavior in accordance with Rockwell Automation values.
• Acts with highest integrity in all areas.
• Independent working behavior.
• Flexibility (*)

The Essentials - You Will Have

• Bachelor's degree or similar
• Excellent English language (write, read and speak).

The Preferred - You Might Also Have

• Prior experience in customer support with a technology-based organization.
• PC knowledge: MS Office Suite especially Outlook, Excel, and PowerPoint.
• Daily use of CRM packages.

What We Offer

Our benefits package includes …

• On-demand digital course library for professional development.
• Comprehensive mindfulness programs with a premium membership to Calm
• Employee Assistance Program
• Personalized wellbeing programs through our OnTrack program

… and other local benefits!

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

#LI-Hybrid

Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.