Sales Support Engineer

Gm International; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading industrial safety company in the UAE is seeking a Sales and Order Management Specialist. The ideal candidate will have a Bachelor's degree in Electronics or a related field, with 1-2 years of relevant experience. Responsibilities include creating quotes, managing orders, and analyzing sales data. Effective communication and CRM tools knowledge are essential. This role requires a legal right to work in the UAE.

Qualifications

• 1-2 years experience in sales or order management.
• Knowledge of engineering principles and practices is essential.
• Must have a legal right to work in the UAE.

Responsibilities

• Create techno-commercial quotes in CRM.
• Generate regular business from existing accounts.
• Track Sales KPIs such as revenue and conversion rates.
• Create new orders in Navision and CRM.

Skills

Sales data analysis

CRM Tools

Power BI

Effective communication

Problem-solving skills

Education

Bachelor's degree in Electronics / Computer Engineering

Tools

Excel

Job description

GM International was founded in 1993, from the idea and ingenuity of Glisente Landrini.

Although the company has been active for almost 30 years, the experience of the company management far exceeds the over 50 years of qualified activity in the Intrinsic Safety and Industrial Electronics sector.

The mission of G.M. International is to consolidate its position in the Intrinsic Safety (IS) market with products and services suitable and appropriate to the needs of Customers.

Our goal is to guarantee the highest quality standards for the products and services offered.

Quality is synonymous with Customer satisfaction : all products must comply with the most stringent specifications.

From July 2024, DeA Capital will become part of the Governance of GM, with the aim of supporting the current management in guiding the company towards the goal of becoming a reference player in the sector.

The resource, reporting to the General Manager of the UAE branch, will be responsible for the following tasks :

Responsibilities

a) Sales&Marketing

• Create techno-commercial quotes in CRM
• Regular follow up the leads / Quotes and update in CRM
• Handling TQ between client and tech support.
• Generate regular business from existing accounts.
• Track Sales KPIs : revenue, pipeline conversion, quotes

b)Order Management

• Create new order in Navision and CRM.
• Order acknowledgment to customer with delivery schedule.
• Coordinate with factory for ongoing orders.
• Follow up with customer for outstanding and update to finance & GM

c)Sales analysis and reporting

• Generate SOA and send the report to General Manager.
• CRM quotes update and prepare the project report
• Projects & Opportunity reports update
• Sales Analysis in CRM & Power BI.
• Support Sales team with insights for Strategy.
• Build Sales report & dashboards (Excel & Power BI) for Management

Qualifications

• Bachelor's degree in Electronics / Computer Engineering or a related field
• 1-2 years experience
• Basic knowledge of engineering principles and practices
• Ability to conduct research and analyses to support engineering projects
• Technical documentation and report writing skills
• Must have a legal right to work in the UAE
• Knowledge of Excel, CRM Tools, Power BI etc
• Business knowledge of sales cycles
• Willingness to learn, adapt, and work in a team setting
• Sales data analysis, reporting, forecasting, dashboards
• Excellent problem-solving skills

Sales Operation and Order management skills

Effective communication and interpersonal skills