Sales Operations Analyst

InterSystems; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A technology provider is seeking an experienced Sales Operations Analyst in Dubai to implement contract management best practices. The ideal candidate will have over 5 years of experience in sales operations, proficiency in Microsoft Excel, and excellent communication skills. Responsibilities include overseeing customer contracts and supporting sales and finance teams. This role is integral to optimizing processes and ensuring compliance within the organization.

Qualifications

• Bachelor's degree in Science, Business, Law, or a related field.
• Minimum 5 years of experience in sales operations or contract management.
• Advanced Microsoft Excel proficiency (pivot tables, VLOOKUP).
• Excellent verbal and written English communication skills.
• Strong understanding of sales data analysis.
• Experience with CRM systems (PEGA preferred).
• Detail-oriented with high accuracy in reporting.

Responsibilities

• Oversee and track customer contracts including renewal cycles.
• Support sales and finance teams with billing accuracy.
• Manage administrative documentation including privacy statements.
• Coordinate with Legal and Finance for internal approvals.
• Track and manage customer change notifications (CCNs).
• Assist in drafting customer proposals.
• Collaborate with Finance to forecast billing.

Job description

Role Summary

We are seeking an experienced and capable Sales Operations Analyst to support the growth in the Middle East. This role is pivotal in implementing contract management best practices, ensuring compliance, optimizing processes and enabling the business to meet its strategic and financial objectives.

Key Responsibilities

• Oversee and track customer contracts including renewal cycles and expiration management.


• Support the sales and finance teams by maintaining billing accuracy and licensing compliance through coordination with Customer Operations.


• Manage administrative documentation including privacy statements, declarations, and maintaining profiles on e-procurement and vendor portals.


• Coordinate with Legal and Finance to obtain internal approvals and signatures for customer contracts and legal documents.


• Track and manage customer change notifications (CCNs) ensuring proper billing inputs and workflow updates.


• Review or assist in drafting customer proposals.


• Collaborate with Finance to forecast billing using PEGA CRM data.


• Coordinate bid and performance bonds with the Bid Manager.


• Assist in the preparation of administrative documents for tenders and contracts.


• Support the full spectrum of pre- and post-contract activities ensuring alignment with best practices.

Required Skills and Experience

• Bachelor's degree in Science, Business, Law, or related field.


• Minimum 5 years of experience in sales operations, commercial analysis, or contract management.


• Advanced Microsoft Excel proficiency (pivot tables, VLOOKUP, and advanced formulas).


• Excellent verbal and written English communication skills.


• Strong understanding of sales data analysis to detect trends, variances, and improve forecasting accuracy.


• Experience with CRM systems (PEGA preferred) and familiarity with sales pipeline and scorecard reporting.


• Detail-oriented with a high level of accuracy in reporting and documentation.


• Proven ability to work cross-functionally with Sales, Legal, Finance and Operations teams.


• Familiarity with public sector procurement frameworks and tendering processes.


• Experience with vendor and third-party relationship management.


• Bilingual Arabic/English is advantageous.

About InterSystems

InterSystems, a data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24/7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information please visit.