Sales Executive - Hotel Experience

AccorHotels Middle East; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A global hospitality leader in Dubai seeks a Sales Executive to enhance the sales effort and drive revenue. The ideal candidate will support the Sales Manager, build long-term customer relationships, analyze sales data, and ensure customer satisfaction. This position requires a background in sales and hospitality, effective communication skills, and the ability to work closely with various departments. Opportunities for personal growth and a commitment to diversity are key features of this role.

Qualifications

• Strong background in sales and hospitality desired.
• Experience in customer relationship management is essential.
• Ability to analyze market and sales data effectively.

Responsibilities

• Assist in leading the property's segmented sales effort.
• Support the Sales Manager with the hotel's sales plan.
• Develop relationships with key stakeholders.
• Conduct market research to find new sales leads.

Skills

Customer service excellence

Sales analysis

Communication skills

Relationship management

Job description

Company Description

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit careers.accor.com. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

As a Sales Executive you are responsible to assist in leading the property's segmented sales effort. Support and conducts all day-to-day activities related to the sales function assisting building long-term, value-based customer relationships that enable achievement of Hotel Sales & revenue targets.

• Work with Sales Manager and help implement the Hotel sales plan addressing revenue, guests’ needs and the market.
• Analyse market information by using sales systems and create relevant reports and information dashboards.
• Review sales and catering guest satisfaction results to identify areas of improvement.
• work closely with the Revenue Department to ensure accurate, timely and complete information.
• Assist the Senior Sales Manager in preparation of the annual Sales & Marketing plans, quarterly updates and the annual Budget.
• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their stay/event.
• Develop and manage relationships with key stakeholders, both internal and external.
• Attend customer events, trade shows and sales missions to maintain, build or develop key relationships customers.
• Regularly research of local press and internet in order to identify new sales leads.
• Entertain clients at the hotel to build up strong business relations with them and to convert relation into more business materialization.
• Conduct formal Hotel show arounds for prospective new accounts.
• Prepare documents for RFP processes to secure new business in the Hotel.
• Track Guest feedback and assist operational departments to come up with innovative solutions to resolve any Guest issues.

Additional Information

Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.