Sales Coordinator - UAE National

Park Hyatt Abu Dhabi; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hotel in Abu Dhabi is seeking a dedicated professional to coordinate sales and manage front office operations. The ideal candidate will have excellent customer service skills and experience with hotel management systems. Responsibilities include developing sales proposals, maintaining accurate records, and ensuring efficient administrative processes. This role is crucial for enhancing guest experiences and driving business success. The candidate should be organized, proactive, and knowledgeable about hospitality services.

Qualifications

• Must have good knowledge of hotel practices and systems.
• Experience in customer service and front office operations is essential.
• Ability to manage and organize administrative paperwork effectively.

Responsibilities

• Ensure accurate and efficient management of front office operations.
• Develop professional proposals to secure business for the hotel.
• Maintain confidentiality and professionalism in all communications.

Skills

Customer service proficiency

Knowledge of hotel management systems

Strong communication skills

Organizational skills

Sales proposal development

Tools

Opera front office & reservations systems

Net Delphi database system

Job description

Main Duties and Responsibilities

Operational

• To ensure own knowledge and understanding of Envision is up to date.
• To develop a good knowledge of Opera front office & reservations systems in order to be competent in checking bedroom & room type availability.
• Develop and maintain close working relationship with operational departments.
• Maintain confidentiality on work issues.
• Provide accurate and timely & handovers to front office complete with rooming list, breakfast vouchers and welcome letters.
• Liaison with Immigration to obtain necessary visas for the guests.
• To develop an organized and efficient system for managing administration paper work including records, reports, budgets, traces, follow up and other documentation so as they can be found quickly and easily.
• To ensure that an accurate and efficient filing system (electronic & manual) is maintained at all times.
• To exercise due care and professionalism in handling telephone enquiries, and to provide a positive first impression of Park Hyatt Abu Dhabi in the form by adopting customer centered friendly tone.
• To ensure that all agreements (sales contracts) follow the established hotel policies and procedures and are based on sound commercial judgment.
• To develop professional conference and incentive sales proposals that win business for Park Hyatt Abu Dhabi.
• To ensure correct booking procedures are applied in relation to group room allocations, meeting set-ups, catering terms and contractual agreements.
• To organize and coordinate the pre-convention meeting in conjunction with respective sales/convention manager.
• To review function rooms blocked by you weekly to ensure that all business on the books is “live” and traced, tracked for confirmation.
• To ensure that changes in product status are reflected with change in the hotel Net Delphi database system, in a timely manner.
• Liaise with sales account managers on any corporate or group issues and action as required, maintaining communication internally.
• Work with Sales managers to create positive & professional relationships with clients.
• To ensure that the catering/convention service team projects a warm, professional and welcome image.

Marketing

• Assists to conduct extensive competitor research and maintains excellent Product Knowledge of the Hotel.
• Be aware of community, business, political and social factors that may affect the hotel’s financial performance.

Personnel

• Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics.

Administration

• Ensures that an efficient and accurate filing system, both manually as well as electronically is maintained at all times.
• Maintains complete and supported records of all Sales Agreements, Contracts and Quotations for the hotel.
• Establishes an efficient trace File to ensure that all business booked is properly tracked.
• Assists in consolidating and preparing Sales report.