Sales Consultant

Al Tayer Motors; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading luxury retailer in Dubai is seeking a Sales Consultant for Azal Jewelry at Harvey Nichols. The role requires delivering exceptional customer service and building strong relationships with clients while meeting sales targets. Candidates should have 3 to 4 years of experience in retail sales or customer service, particularly with high-end jewelry brands. The position involves welcoming customers, demonstrating product knowledge, and efficiently handling payments and customer complaints.

Qualifications

• 3 to 4 years retail sales or customer service experience with high-end luxury jewelry brand.
• Ability to identify customer needs and recommend suitable products.
• Experience in handling customer complaints efficiently.

Responsibilities

• Welcome and greet every customer in a warm and friendly manner.
• Identify customer needs and demonstrate appropriate products.
• Handle cash and payment transactions professionally.

Skills

Excellent customer service skills

Product knowledge

Sales skills

Education

High school qualification

Job description

Sales Consultant - Azal Jewelry - Harvey Nichols

About Us

At Al Tayer Insignia, your career is more than a job — it’s a journey into the heart of luxury retail. For over 40 years, we’ve partnered with the world’s most iconic brands, creating award‑winning retail experiences across our boutiques, department stores, and leading online platforms. With stores and outlets across the GCC and a truly seamless omnichannel presence, we bring style, innovation, and heritage together. Here, you’ll join a diverse, customer obsessed, passionate team that celebrates creativity, values individuality, and empowers you to grow. Join us on our journey, reimagining fashion and redefining the meaning of luxury in the region.

Job Description

Harvey Nichols - Azal Jewelry

To deliver excellent customer service through: Identifying customer needs, offering advice and demonstrating suitable products; building relationships with key customers and ensuring store standards are maintained in order to achieve sales targets and cultivate customer loyalty

Responsibilities

• Welcome and greet every customer in a warm and friendly manner & demonstrate excellent customer service at all times.
• Identify customer needs through asking questions; confidently recommend and demonstrate appropriate products; recommend link products at every sale opportunity; close the sale.
• Receive cash or payment in any authorized modes from customers, issue receipts/ bills against their purchase and provide professional cash point service.
• Handle customer complaints professionally and efficiently, in line with the company after sales policy, escalating to management if necessary.
• Demonstrate and maintain product knowledge, fashion trends, instore promotions at all times.
• Maintain personal grooming standards as advised by the Store Manager.
• Maintain clean and organized display, fitting rooms and stock areas.
• Check stock levels daily and inform of depleting stocks to the store manager in order to replenish and maintain optimum stock levels.
• Comply with all company policies and procedures including refund and exchange policy, security, health and safety policies etc.
• Recruit customers for the database, accurately entering their details on the POS system.
• Minimize exposure to stock loss through vigilance on sales floor and fitting room areas.

Qualifications

Education/Certification and Continued Education

• High school qualification
• 3 to 4 years retail sales or customer service experience with high end luxury jewelry brand