Sales Consultant Automotive

مجموعة الفهيم; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading automotive group in Dubai is looking for a driven individual to manage car sales and enhance customer satisfaction. The role involves following sales procedures, understanding customer needs, and maintaining accurate databases. Candidates should have at least 3 years of sales experience, with a year in car sales, preferably in a Chinese dealership environment. Responsibilities include market monitoring and report preparation, ensuring targets are met.

Qualifications

• At least 3 years of experience in sales and customer relationship management.
• 1 year of experience specifically in car sales.
• Experience with Chinese cars dealer is preferred.

Responsibilities

• Drive car sales and achieve set annual targets.
• Manage customer satisfaction as per CSI guidelines.
• Maintain active customer profile database.
• Conduct market intelligence on competitors.
• Prepare and submit sales reports to management.

Skills

Sales skills

Customer relationship management

Market intelligence

Communication skills

Education

Secondary School Education Certificate, Diploma or equivalent

Job description

Job Purpose

Drive car sales for the retail customers to achieve set annual sales targets and customer satisfaction objectives. Manage and follow full lifecycle of sales from actual sales to hand over to the customer.

Key Accountabilities

• Sales: Effectively follow sales procedure and process to close deals and achieve the monthly target set by the Manager. Qualify buyers to understand buyer's requirements and interests, present/match requirements and interests to various models, explain features and close the sale by overcoming objections. Conduct post-sale follow up to attract new and retain existing customers. Actively promote finance and insurance products.
• Customer Satisfaction: Ensure customer satisfaction as per company's Customer Satisfaction Index (CSI) guidelines. Ensure performance improvement and increased customer satisfaction.
• Autoline Database: Maintain active customer profile database to ensure all relevant details are up to date when required. Accurately collect customer and vehicle information to upload it in the Dealer Management system.
• Competition: Effectively carry out market intelligence to monitor competitors’ products, pricing and promotional activities. Continuously update company product knowledge and competitive product knowledge related to all car brands and types.
• Reports: Prepare and submit reports such as weekly plans, activity and results reports those relate to issues resolution for Sales Supervisor and review of the management.

Qualification

Secondary School Education Certificate, Diploma or equivalent.

Experience

• 3 years of minimum experience in sales and customer relationship; out of which 1 year should be in Car sales.
• Experience in Chinese cars dealer preferred.