Sales Consultant

Travelex Emirates Exchange; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A financial services provider in Dubai is seeking a motivated individual to provide exceptional customer service while maximizing sales opportunities. Candidates should have experience in retail cash handling and exhibit strong customer service skills along with numerical ability. The role requires adherence to policies and procedures while ensuring compliance with legal requirements. Applicants must possess the flexibility to work shifts and should demonstrate the ability to build relationships and drive customer focus.

Qualifications

• Experience in retail cash handling or banking.
• Excellent customer service skills are essential.
• Strong numerical ability and accuracy in tasks.

Responsibilities

• Deliver exceptional customer service.
• Maximize sales by following established processes.
• Recognize and manage risks in transactions.

Skills

Customer service skills

Numerical ability

Retail cash handling experience

Product knowledge

Computer systems experience

Independent and team work

Attention to detail

Flexibility in shifts

English language skills

Job description

Role Purpose

To Offer Exceptional customer service whilst maximising all sales opportunities

Key Accountabilities

• Deliver excellent customer service
• Follow the sales process in order to maximize sales
• Understand features and benefits of all Travelex product lines
• Use every opportunity to upsell and crosssell
• Recognize the warning signs of questionable transactions and mitigate possible effects of the sale
• Adhere to promotional marketing offers
• Manage till stocks
• Achieve individual KPIs/target
• Fully investigate over and shorts (differences) and report
• Adhere to company and location policy and procedures including Audit Risk Health & Safety Security and customer service requirements
• Ensure compliance to legal and corporate requirements
• Maintain high standards of housekeeping and presentation of stores
• Contribute to the success of the team
• Complete training within required timelines

Role specific Experience and Skills

• Retail cash handling and/or banking experience
• Good customer service skills
• Good numerical ability
• Good knowledge of product services and procedures
• Demonstrated experience working with computer systems
• Ability to work independently as well as in a team environment
• Ability to handle routine activities with attention to accuracy and detail
• Flexibility to work different shifts and locations as required
• English language skills

General experience and personal qualities

• Self aware open minded with a high degree of personal and professional integrity
• The ability to build and manage relationships developing trust and credibility with customers partners peers teams internal and external stakeholders
• A strong record of performance delivery in their areas of expertise through increased sales and /or performance against KPIs
• The ability to analyze issues and solve problems
• Drive customer focus in everything we do to gain and retain high quality customers for the long term success of Travelex

Required Experience

Contract