Sales And Relationship Manager

BTCS (Middle East) Ltd; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading digital assets firm in Abu Dhabi is seeking a Sales & Relationship Manager to establish and nurture long-term relationships with high-value clients. This role involves supporting trading and custody activities, ensuring a compliant and professional client experience. The ideal candidate has 7–10 years of experience in financial services, a strong knowledge of digital assets markets, and fluency in English. This position offers opportunities for professional growth and demands a proactive, service-oriented mindset.

Qualifications

• Minimum 7–10 years of experience in financial services, ideally in relationship management or digital assets.
• Proven track record of managing a portfolio of institutional or professional clients.
• Strong understanding of compliance processes and knowledge of FSRA/ADGM regulations required.

Responsibilities

• Establish and maintain long-term relationships with clients in the digital assets space.
• Act as a key advisor, understanding client needs and trading objectives.
• Lead onboarding of new prospects in alignment with FSRA requirements.

Skills

Relationship management

Client engagement

Market intelligence

Problem-solving

Education

Bachelor’s degree in Finance, Business, Economics, or a related field

Job description

About the Role The Sales & Relationship Manager will serve as the primary point of contact for high‑value professional clients, institutional investors, external asset managers, family offices, and strategic partners. You will be responsible for establishing and nurturing long‑term client relationships, supporting their trading and custody activities, and ensuring a seamless, compliant, and professional client experience in the digital assets ecosystem. This role is central to expanding Bitcoin Suisse’s footprint in the Middle East and requires a proactive, service‑oriented, and commercially driven mindset.

Responsibilities

• Establish, grow, and maintain trusted long‑term relationships with professional and institutional clients in the digital assets space
• Act as a key advisor by deeply understanding client needs, trading objectives, and risk profiles
• Provide high‑quality support across brokerage, trading, custody, lending, and staking services
• Coordinate closely with internal stakeholders (Trading, Operations, Compliance, Legal, Product) to deliver tailored solutions and ensure smooth execution of client requests
• Lead the onboarding of new prospects, ensuring full alignment with FSRA requirements and internal compliance standards
• Gather market intelligence and client feedback to support the ongoing development of our service offerings
• Identify and pursue cross‑selling and upselling opportunities to further strengthen client engagement
• Support business development initiatives such as sales campaigns, roadshows, and client events across the region
• Represent the firm at industry events, conferences, and meetings to expand the network and promote Bitcoin Suisse’s brand and capabilities
• Contribute to team development by supporting junior team members and fostering a collaborative, high‑performance culture
• Engage in continuous learning related to digital assets, blockchain technology, and the evolving regulatory landscape

Qualifications

• Bachelor’s degree in Finance, Business, Economics, or a related field; further education is an advantage
• Minimum 7–10 years of experience in financial services, ideally in relationship management, trading, wealth management, or digital assets/fintech
• A proven track record of managing and growing a portfolio of institutional or professional clients
• Strong understanding of compliance processes; familiarity with FSRA/ADGM regulations is required
• Deep interest and strong knowledge of digital assets markets and blockchain technology; prior experience in crypto‑finance is a strong plus
• Motivated, dedicated, and responsible personality with a strong team‑player attitude and the ability to perform under pressure
• Passion for excellence, adaptability, and continuous improvement
• Willingness to occasionally work evenings or weekends depending on client needs or market activities
• Professional fluency in English; Arabic or additional languages are considered an advantage