Sales Administrator

Bvlgari; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury jewelry brand in Abu Dhabi is looking for a Sales Administrator to manage back-office activities, including stock supervision and after-sale services. The ideal candidate should have 3-4 years of experience in a similar role, preferably in luxury retail. Knowledge of VAT processes and excellent customer service skills are essential. This position involves supporting the sales staff throughout the sales process and ensuring high levels of customer satisfaction.

Qualifications

• 3-4 years experience in a similar position in Bulgari or another company.
• Knowledge of VAT process and procedures.

Responsibilities

• Advise on all back-office activities such as data entry and stock management.
• Manage and supervise store stock and inventory activities.
• Perform after-sale service and support sales staff during the sales process.
• Contact suppliers for store maintenance and system issues.
• Support eCommerce activities with shipping and product labeling.

Skills

Knowledge of Luxury business

Selling skills

Store procedures and process

CRM techniques and tools

Store operation applications (Beanstore, CRM, SAP)

Job description

Position

BVLGARI IS THE MAGNIFICENT AND CONTEMPORARY ROMAN HIGH JEWELER.

Since 1884, our creations inspired by Rome Heritage reflect extraordinary colored gemstones combinations, as well innovation and magnificence.

In order to complete our team driven by excellence and the commitment, of creating a working environment achieving full customer satisfaction, Bulgari Middle East is looking for:

SALES ADMINISTRATOR in Abu Dhabi.

Job responsibilities

Main Accountabilities

• To advise on all back-office activities such as data entry into the proper software system, product receiving at store, check between physical items received and invoice, incorrect product receiving management together with the Commercial Company administration.


• To manage and supervise store stock and storage and all related cycle, quarterly and annual, inventory activities.


• Perform after sale service activities such as taking items to repair in charge from the sale staff, contacting repair centers, organizing item shipment to repair centers, following up on item repair status etc. providing prompt information to sales staff.


• Perform tagging activities related to all items, from product receiving to reprising.


• Contact IT/system suppliers in case of malfunctioning or damage to any hardware/software device.


• Contact suppliers for any store maintenance issue providing prompt and dedicated update to the store manager.


• Support the sales staff assisting them during the whole sale process from customer welcome to payment/packaging.


• Knowledge of VAT process and procedures.


• Support with the requirements related to ecommerce activities from shipping, product labeling, packaging

Profile

Technical skills

• Knowledge of Luxury business


• Selling skills


• Store procedures and process


• CRM techniques and tools


• Store operation applications (Beanstore, CRM, Sap, etc)

Soft skills

• Customer Orientation


• Flexibility


• Integrity & Trust


• Role competencies

Experience

• 3-4 Years experience in a similar position in Bulgari or in another company